Posted by Howi on 09/03/2020 09:31:19:
a faulty machine will always raise someones ire, unfortunately ALL uk lathe (chinese) suppliers have had bad publicity due to faulty machines/poor service at some time.
Amadeal are no different in this respect, unfortunately one bad review can spoil an otherwise blemish free existance.
my experience of Amadeal has been nothing but positive, i bought a AMA210 about 8 years ago, with other accesories being added over time.
ALL chinese machines are built to a price and are only classified as amateur use.
yes! it is frustrating when it happens to you, but can you say hand on heart YOU are not part of the problem?
i am sure there are a lot more satisfied customers of Amadeal out there.
yes! there customer service may suck on this occasion, but that again may be down to you.
look at it from their point of view, there is not a lot of profit to start with, after 11 months someone complains his machine broke, all the profit suddenly vanishes trying to clear it up.
i am not saying you are wrong, after all the customer is always right ?.
there has been a large amount of feedback on this forum about all the uk chinese machine sellers, only one seems to stand out head and shoulders above the rest and that is Arceurotrade, but even they have had some bad press. it is all part of the business.
i do hope you get your lathe sorted out soon without any more hassle.
bad reviews always get the limelight, good reviews less so.
Hi, thanks for your response.
Of course I'm upset it's faulty. And my first thoughts were to check and see if it was something I had been doing. I checked with some friends and fellow machinists on techniques, usage and maintenance, and have also been extremely careful with the machine. I even discussed this with Amadeal over the phone, and they agreed this is not a fault that should have occurred. Melted connectors in the back of the machine isn't a good sign. I don't see any way I could have caused that, and they agreed. But as time has gone on, they've just become less and less helpful and ended up being rude over the phone after spending time messing me about.
I understand things break, and things go wrong. But to use a car analogy, if your car failed within the warranty period, the garage sent you parts to replace yourself, said that they had no engineers to help fix the issue, and then became very hard to contact, you would be pleased would you? Also, if you buy a cheaper car, do you expect it to be faulty? Just because it's cheaper, doesn't mean it shouldn't work. Of course I would buy a high end machine if I could afford one, but as many people will relate to, it just isn't possible.
I don't understand how it would be down to ME that their service is bad? They've not been getting back to me, or pro-actively helping me solve the issue. They all but ignore me until I chase them hard, and then they're defensive and verging on rude on the phone.
I would normally agree with the bad reviews outshining the good, but I have a lot of experiencing in weighing up different companies in the light of reviews. The area I do machining in has several small companies and it is abundantly clear which have the bad reviews, and which have the good. There are also some much larger companies in the field, some of which I know are dodgy, provide very bad service and have questionable practices, but most of their reviews are good.
I wasn't posting here in order to stir up trouble for Amadeal, I don't see the point in that. I wanted to know if anyone else has had a similar experience with a lathe of this type, or the company, and how it was resolved.
Seeing the bulk of responses on this thread, I'm not alone. Doesn't mean the overwhelming amount of their customers have had this experience, but it's clear it's not just me.
Thanks, I hope it gets solved too. I use the lathe for my hobby and as side income. The issue is I haven't been able to build anything for more than 2 months now, and it's grating on that part of my life. I'm also losing income and have several unhappy and impatient customers of my own 
Thank you for your insight, and also thanks to everyone for responding 