Sam,
A friend has been quoted anything up to six months for a spare for his lathe.
Shortly, we will make our own version of some of the parts, to use easily available standard items, which will actually be an improvement on the O E.
When I enquired about spares for a Swiss bore gauge, I was told that spares were not available, being required for repairs (!) and quoted an astronomical price for a complete replacement with a 6 to 8 month lead time.
In Contrast, Arc Euro always surprise me by quoting upto 2 days, and the item arriving next morning!
A case of exceeding customer expectations!
I have never experienced anything other than excellent service from, and relations with, the company.
When I enquired about a small part from Warco, the following day a packet arrived, with half a dozen, FOC!
Having broken the plastic interior for a Tap and Die box, and following an enquiry at a show, Tracy Tools very kindly sent a replacement, and declined payment!
In complete contrast, I have given up hope, after two years,of even a response from another UK importer.
Not needed anyway, Arc supplied what I needed as soon as the item came back into stock, (and at half the price quoted by the original importer ) AND without wanting airfreight and VAT on everything!
Howard