I fear that Bazyle is correct. My son installed a parcel box beside his front door, the delivery people still insisted on leaving the parcels leaning against his front door and not in the box. He eventually place a sign with instructions to lift the lid of the box and to place the parcels inside. Sometimes it works, sometimes they just continue to leave the parcel on the door step. Sometimes the photo isn’t even his door.
It’s pot luck now. I’ve had tiny packages that would easily go through the letter box left in the flower box beside the front door in full view of anyone passing by. They don’t even bother to use the door knocker or ring the bell. As my wife and I are both retired there is usually someone at home. Our usual clue is if we happen to see a van outside or perhaps an e-mail telling us that a delivery has been made! It leaves you lost for words sometimes.
The worst delivery we experienced was when my son arranged for a Macc Studio computer to be delivered to our house as we would be in waiting for it. Apple send their computers to be signed for, but it was just left in the driveway and whoever dropped it off had just disappeared. That was about £5000 worth of computer. Luckily we saw the van as it drove off and quickly retrieved the box. That did get a swift complaint to Apple about their choice of delivery service.
Sorry to go on for so long, this is a subject that I really get wound up over, despite complaints, it does not improve.
Neil