Alibre Atom3D – extended trial stops working

[David JuppParticipant @davidjupp51506]

There have been a few reports of the 6 month trial stopping working after a month or two.  The issue seems to relate to an interrupted connection to the licensing server during routine validation check.

If you suffer this problem – the quickest and easiest way to have it fixed is to contact Alibre support.  Either use the support ticket submission form  https://www.alibre.com/alibre-customer-support-ticket-entry/  or if that isn’t convenient, you can e-mail [email protected] – it’s a good idea to specifically mention the extended trial.

Do NOT use any other alibre.com e-mail address to report problems.

The fix is simple, it doesn’t need you to do anything beyond providing the e-mail address used to register the trial – the fix is all done on the licensing server end.

[David JuppParticipant @davidjupp51506]

A follow up to the above;  If the software doesn’t work at all, or you get ‘unknown error’ messages, this likely relates to the problem previously mentioned.  We now understand the cause much better and can offer a permanent fix (involves swapping out a dll file).

If you suffer from this issue, contact Alibre Support or your reseller for assistance.

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