I've had pretty much the same issues with my Warco WM-16 for a long time. The brushes in these motors are incredibly soft when compared to other DC motor brushes, like those used in power tools.
I reshaped my brushes by very carefully running the contact face along the curved edge of a half round file, similar to the radius of the commutator. It does work but the bushes soon wear down again. I also think the controller is prone to poor speed regulation, adding to the frustration.
The experience I've had with DC motors in power tools is that, if the commutator starts to flash then the armature is on its way out, however I'd never claim to be a motor expert.
I had considered sourcing brushes with a harder compound, but I've now gone ahead and bought a new 3-phase motor and inverter, hopefully to be installed soon.
Ed.