Caveat emptor

This topic has 14 replies, 10 voices, and was last updated 16 February 2021 at 19:18 by Dr. MC Black.

Viewing 15 posts - 1 through 15 (of 15 total)

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15 February 2021 at 22:27 #527614
Dougie Swan
Participant
@dougieswan43463
Hi

I recently placed an order for some spring steel strip on an online shop

The site said that due to problems the supplier had with Royal Mail my package would be sent by a courier at a cost of £6.5, a bit much I thought for an order of £3

When it arrived it had been sent by R M at a cost of £1.83

I contacted the seller to ask about the £4. 67 discrepancy and was told tough it's the website fault and no chance of a refund

Safe to say that was my first and last order from G S model supplies
Advert

15 February 2021 at 22:27 #33783
Dougie Swan
Participant
@dougieswan43463
Overcharged postage
15 February 2021 at 22:37 #527617
duncan webster 1
Participant
@duncanwebster1
It is presumably G&S's website, so it is their problem, threaten the with trading standards
15 February 2021 at 22:42 #527619
Michael Gilligan
Participant
@michaelgilligan61133
I have absolutely no idea what the ‘Due to …’ bit is supposed to mean

but the statement is clear enough

.

.

Thanks for the warning

MichaelG.
16 February 2021 at 10:18 #527682
Dave Halford
Participant
@davehalford22513
And by association you would also include Western Steam?
16 February 2021 at 10:26 #527683
Michael Gilligan
Participant
@michaelgilligan61133
Posted by Dave Halford on 16/02/2021 10:18:43:

And by association you would also include Western Steam?

.

That seems a reasonable working hypothesis, Dave

… although their trading terms may differ.

**LINK**

https://find-and-update.company-information.service.gov.uk/officers/hrHbB7f8YPref_ByeMxEPKzD5Ww/appointments

MichaelG.

.

Ref: http://www.westernsteam.com/about.php

Edited By Michael Gilligan on 16/02/2021 10:30:46
16 February 2021 at 10:36 #527686
Brian G
Participant
@briang
To be fair, their website does say this, albeit tucked away under "Ordering/Delivery".

Brian G

(No connection to GS Model Supplies, but having, like the OP, been caught out before I always read the shipping and payment terms. (In my case it was an eBay.fr item which required a bank transfer costing more to raise than the price).
16 February 2021 at 10:43 #527687
Michael Gilligan
Participant
@michaelgilligan61133
Brian … I think the point was that they achieved a low delivery cost [by using the service that they claim to have rejected!] but did not pass-on that saving to the customer.

MichaelG.
16 February 2021 at 10:47 #527688
Oldiron
Participant
@oldiron
What does "Due to the unauthorised procurement of our items " mean ???

regards
16 February 2021 at 11:41 #527706
Nick Clarke 3
Participant
@nickclarke3
According to an online thesaurus synonyms of procurement include obtaining and acquiring.

Could mean lost in the post, stolen while in transit, or most likely from my experience – a signed for parcel left on the step or just shoved through the door and not actually signed for which might be a problem in multi occupancy premises.
16 February 2021 at 11:50 #527708
JasonB
Moderator
@jasonb
Reasonable to assume the nominal £6.50 would also have to include packaging and admin fees not just the £1.83.

The bit on the website could simply be out of date, I know of other suppliers who went away from RM but have gone back to them, lot has changed in 18months since that was posted.
16 February 2021 at 12:57 #527723
Dougie Swan
Participant
@dougieswan43463
Hi

I have just had a call from the owner of this business expressing his apologies for the response I got which I accept

This matter has now been settled

Thanks for all the replies

Dougie
16 February 2021 at 13:22 #527728
Former Member
Participant
@formermember12892
[This posting has been removed]
16 February 2021 at 13:24 #527729
Former Member
Participant
@formermember12892
[This posting has been removed]
16 February 2021 at 19:18 #527844
Dr. MC Black
Participant
@dr-mcblack73214
It seems to me that the business lost by this company will be worth a lot more than £4.67 once this thread has been read by lots of people.

MC Black
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