It is worth looking at more than one installer, we gave up on Octopus as we were gutting and refurbishing a 50’s bungalow with no existing wet heating system. Octopus’s answer was to tell us to get a local plumber to install a wet gas fired system and they would then remove the boiler and fit a heat pump and heat pump rated hot water storage tank, and we would then get the grant! No, I didn’t believe it either and we obviously declined.
We then went with a more local company to install both heat pump and wet system and solar panels/ battery, once the solar panels were up and running they then told us all their heat pump qualified engineers had left to go to a rival firm and would be unable to complete the heat pump part of the contract. This was nearing last Christmas and we were living in a motorhome on the drive! Finally we got lucky and by recommendation found a local company who were absolutely brilliant, sadly they only cover the Lincoln/Newark area. both Octopus and the other company had told us repeatedly that we could not use the cast iron looking hospital radiators on a heat pump due to the low flow temp. This company said no problem and quoted for specialist cast iron appearance radiators finished in the colour of our choice. We expected this to come at a premium price but the quote was only about £100 more than the first installer. Installation went without a hitch, the visible pipework under the rads is incredibly neat, and nine months on all seems well. We went for a Vaillant ASHP on the recommendation of a friend in the trade who also recommends Mitsubishi. All was finished just in time for Christmas, so if you are in the Lincoln area can’t recommend Glow heating highly enough. In all these shenanigans we had to apply for the grant twice but fortunately it was approved very quickly the second time.
Moral of all this is don’t give up, Octopus definitely like to give the impression they are the only ones who can get the grant easily, but we found this to be false, our approval came through quickly both times.
Good Luck
Dave