Caveat emptor

[Dougie SwanParticipant @dougieswan43463]

Hi

I recently placed an order for some spring steel strip on an online shop

The site said that due to problems the supplier had with Royal Mail my package would be sent by a courier at a cost of £6.5, a bit much I thought for an order of £3

When it arrived it had been sent by R M at a cost of £1.83

I contacted the seller to ask about the £4. 67 discrepancy and was told tough it's the website fault and no chance of a refund

Safe to say that was my first and last order from G S model supplies

[Dougie SwanParticipant @dougieswan43463]

Overcharged postage

[duncan webster 1Participant @duncanwebster1]

It is presumably G&S's website, so it is their problem, threaten the with trading standards

[Michael GilliganParticipant @michaelgilligan61133]

I have absolutely no idea what the ‘Due to …’ bit is supposed to mean

but the statement is clear enough

.

.

Thanks for the warning

MichaelG.

[Dave HalfordParticipant @davehalford22513]

And by association you would also include Western Steam?

[Michael GilliganParticipant @michaelgilligan61133]

Posted by Dave Halford on 16/02/2021 10:18:43:

And by association you would also include Western Steam?

.

That seems a reasonable working hypothesis, Dave

… although their trading terms may differ.

**LINK**

https://find-and-update.company-information.service.gov.uk/officers/hrHbB7f8YPref_ByeMxEPKzD5Ww/appointments

MichaelG.

.

Ref: http://www.westernsteam.com/about.php

Edited By Michael Gilligan on 16/02/2021 10:30:46

[Brian GParticipant @briang]

To be fair, their website does say this, albeit tucked away under "Ordering/Delivery".

Brian G

(No connection to GS Model Supplies, but having, like the OP, been caught out before I always read the shipping and payment terms. (In my case it was an eBay.fr item which required a bank transfer costing more to raise than the price).

[Michael GilliganParticipant @michaelgilligan61133]

Brian … I think the point was that they achieved a low delivery cost [by using the service that they claim to have rejected!] but did not pass-on that saving to the customer.

MichaelG.

[OldironParticipant @oldiron]

What does "Due to the unauthorised procurement of our items " mean ???

regards

[Nick Clarke 3Participant @nickclarke3]

According to an online thesaurus synonyms of procurement include obtaining and acquiring.

Could mean lost in the post, stolen while in transit, or most likely from my experience – a signed for parcel left on the step or just shoved through the door and not actually signed for which might be a problem in multi occupancy premises.

[JasonBModerator @jasonb]

Reasonable to assume the nominal £6.50 would also have to include packaging and admin fees not just the £1.83.

The bit on the website could simply be out of date, I know of other suppliers who went away from RM but have gone back to them, lot has changed in 18months since that was posted.

[Dougie SwanParticipant @dougieswan43463]

Hi

I have just had a call from the owner of this business expressing his apologies for the response I got which I accept

This matter has now been settled

Thanks for all the replies

Dougie

[Former MemberParticipant @formermember12892]

[This posting has been removed]

[Former MemberParticipant @formermember12892]

[This posting has been removed]

[Dr. MC BlackParticipant @dr-mcblack73214]

It seems to me that the business lost by this company will be worth a lot more than £4.67 once this thread has been read by lots of people.

MC Black

[Author]

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