Evening all.

I`m currently enjoying our family holiday in Orlando, apart from the thunderstorm the other night. It sounded like a bomb going off on the roof. I've never heard thunder so loud. Anyway back on topic. I got an email the other day saying that my Norton subscription was about to expire in 30 days, no issue I thought I`ll fix it when I get home. Anyway using my table last night got a message from Norton saying my trial version has expired and I need to renew it. Strange since I don't have a trial version. Anyway tried to log in and use my existing subscription for the rest of the month but it wouldn't let me, even though I should have been covered for another 30 days. So tried again today with the same results so I contacted Norton on line chat. After about 30 minutes of to and fro chat they eventually gave me a temp key to cover me until I get back home after trying several times to sell me upgrades and new deals for the next year. So basically it comes down to this, If you use Norton and have bought your product from a retailer then the activation keys for it are geo-locked and if you log out of Norton while you are away from home using your device then the protection stops working. In my case it logged me out on its own, Norton runs at start-up and should stay running. The only warning I got was when it said my trial version had expired. I've taken my tablet or laptop with me on holiday loads of times and never had this issue before but it never been near subscription renewal time, coincidence or am I just being sceptical?

So this unhappy long term Norton customer is moving elsewhere.