Norton anti virus

This topic has 7 replies, 5 voices, and was last updated 10 July 2019 at 15:21 by Ian McVickers.

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9 July 2019 at 02:28 #417970
Ian McVickers
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@ianmcvickers56553
Evening all.

I`m currently enjoying our family holiday in Orlando, apart from the thunderstorm the other night. It sounded like a bomb going off on the roof. I've never heard thunder so loud. Anyway back on topic. I got an email the other day saying that my Norton subscription was about to expire in 30 days, no issue I thought I`ll fix it when I get home. Anyway using my table last night got a message from Norton saying my trial version has expired and I need to renew it. Strange since I don't have a trial version. Anyway tried to log in and use my existing subscription for the rest of the month but it wouldn't let me, even though I should have been covered for another 30 days. So tried again today with the same results so I contacted Norton on line chat. After about 30 minutes of to and fro chat they eventually gave me a temp key to cover me until I get back home after trying several times to sell me upgrades and new deals for the next year. So basically it comes down to this, If you use Norton and have bought your product from a retailer then the activation keys for it are geo-locked and if you log out of Norton while you are away from home using your device then the protection stops working. In my case it logged me out on its own, Norton runs at start-up and should stay running. The only warning I got was when it said my trial version had expired. I've taken my tablet or laptop with me on holiday loads of times and never had this issue before but it never been near subscription renewal time, coincidence or am I just being sceptical?

So this unhappy long term Norton customer is moving elsewhere.
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9 July 2019 at 02:28 #35539
Ian McVickers
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@ianmcvickers56553
9 July 2019 at 07:06 #417975
FatWelshBoy
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@fatwelshboy
I use Windows Defender and the free version of Malwarebytes to do a manual scan every so often. I used to use the AV provided by my bank but it slowed my PC/laptop down. I got chatting to a computer geek in work and he advised me to run the setup I'm on now and to use the paid version of Malwarebytes if I insist on purchasing protection.
9 July 2019 at 13:05 #418025
Perko7
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@perko7
I've always used Trend Micro, at least for the last 10+ years. I've had no compatibility problems with any hardware or other software, I get timely reminders to renew, usually with cheap deals if you renew before it's due. It's easy to renew or upgrade online, easy to customise to my needs, and basically hassle-free. Usual disclaimer.
10 July 2019 at 05:43 #418109
R Johns 1
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@rjohns1
I had similar issues with Norton. I am now with another company.
10 July 2019 at 05:43 #418110
R Johns 1
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@rjohns1
I had similar issues with Norton. I am now with another company.
10 July 2019 at 07:40 #418120
Nick Clarke 3
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@nickclarke3
The problem is that everyone who is satisfied with their AV choice can only recommend that choice from experience, however my two pennorth – I am satisfied with Sophos at work (paid) and the free version of AVG on several machines at home.
10 July 2019 at 15:21 #418181
Ian McVickers
Participant
@ianmcvickers56553
Nick your right. I've been happy with Norton for a very long time but simply couldn't believe it when I found out the keys are geo-locked. The other annoying thing was their tech support only really being interested in selling me something else rather than fixing the issue.
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