Posted by Gordon Tarling 1 on 21/07/2016 09:26:11:
Apart from price, all Axminster's machinery carries a 3 year guarantee. How much that is worth to you is up for debate. If nothing goes wrong in the 3 years, then money 'wasted', but probably worth every penny if you should happen to need a major part replacing. ARC's customer service is exceptional and very personal, but I've heard of Axminster replacing machines entirely during the guarantee period, even though this might be handled by a person to whom you're no more than a customer number. You pays your money and takes your choice at the end of the day.
1. Currently no difference in machine apart from a paint job – for the SX3. History: Originally when the SX3 came out, ARC refused to sell it, due to various issues. Once these issues were ironed out, ARC decided to sell it, for hobby use only. After a number of years of placement on the market, and feedback, we upgraded the classification from hobby to light industrial.
We are going through a similar process with the X/SX2.7 which has been available from various sources over the past 15+ months, but ARC has chosen to wait until now, with hope to launch in September/October.
2. Axminster's 3 year warranty link . They classify this machine now under their 'Axminster Engineer Series'. Note should be made of 'Annual Use' under the maximum number of hours. Arc neither agrees or disagrees with the number of hours – be it for this machine or hobby 'Axminster Model Engineer Series' classification machines. In ARCs opinion, this is a matter for each companies only policy.
3. I too have heard, and also know as fact that all suppliers, be it Chester, Warco, or anyone else have taken whole machines back within their guarantee period. ARC too has taken machines back. The decision is based on reasonableness tests on a case by case basis, taking many variables into account. The fact that a company is offering a 3 years warrantee and others don't, does not automatically mean that they will take back a machine after a reasonable length of use over time!. However, if one chooses to believe this, that is their choice. Here is an example link thread.
Ketan at ARC.