Posted by Clive Foster on 25/07/2018 18:56:34:
Posted by peak4 on 24/07/2018 23:21:33:
Oddly, it seems that one doesn't have to get all 3 phases from the same supplier.
The supplier of his 2 existing phases didn't take on new connections, claiming that adding another phase amounted to a new connection. They suggested that they continue to bill him for the two phases he already had, but to get a second supplier to install and bill him for the 3rd phase.
The saga went on for months, but eventually a different supplier has fitted a 3rd phase and taken on the billing for all three.
Bill
Oh lor. This is the sort of thing that gives my headache a headache! What is it about being big supplier that drives folk to make everything idiot complicated. Haven't they heard of KISS. Worst of it is that these folk are all basically billing agents! How hard can that be.
Clive.
It was even sillier than that, as part of the emergency dangerous structures work, the main power supply was physically disconnected outside the property boundary by digging up the pavement.
Eventually my mate built new facilities for the incoming services, essentially a separate external block built cupboard for gas and electric meters, as the previous ones were in the cellar.
He asked his supplier to move the 2 existing meters to the new location, this was before they decided they couldn't connect a 3rd phase.
They couldn't/wouldn't move the meters, without taking readings first, as he was getting a "new" supply. They clearly needed the readings from the old ones, but unfortunately they were smart meters. Well not that smart, as they were no longer connected to working supply; ergo they weren't powered up so no-one could read them. 
It took months to resolve, and delayed the work considerably as he no longer had any power on site.