Digital Archive – No Active Subscription Found

Digital Archive – No Active Subscription Found

This topic has 3 replies, 3 voices, and was last updated 16 May 2025 at 09:58 by Andrew Crow.

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16 May 2025 at 04:07 #798152
Snax.Steam
Participant
@jakewright52550
Hi, I’ve been a model engineer (Now ME & WS) subscriber for a few months now, mainly to gain access to the digital archives. I have been able to access it once. But since then I’m getting the error “The credentials are valid, but no active subscription was found!”.

I’ve tried both the 6 digit account number that came with the first email, and also the 6 digit order number that is displayed when I go to the classicmagazines manage your subscription page. (I believe the latter is what worked last time).

I’ve tried different browsers / pc and on multiple occasions over the last couple of months.

Any help would be greatly appreciated.

Thanks, Jake
Advert

16 May 2025 at 06:46 #798162
JasonB
Moderator
@jasonb
You need to contact Classicmags. Go to the “help/FAQs” button and click that. Then scroll right down to the bottom to the contact form for subscription problems and fill that in.
16 May 2025 at 07:46 #798170
Snax.Steam
Participant
@jakewright52550
Thanks, I had sent them an email a ciuple of weeks ago with no reply. I’ll try again.
16 May 2025 at 09:58 #798200
Andrew Crow
Participant
@andrewcrow91475
I had the same problem, I did get a reply after the second email but it then took a couple of weeks to correct whatever the problem was, so be patient they get there eventually.

Andy
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