Hi Baz, I am the local plumber / handyman, this is the first time and possibly the last that I install and service one of these style of taps. 😉
One diy forum suggested buying a new chinese nasty for £100 from screwfix. I didnt reply to that. A new set if you can find one online would be around £1000 so must be worth fixing.
I couldn’t find a way of detaching the handle from the flanged nut perhaps its some sort of pressed fit? I might try getting the grips on the honey scoop section to see if it unscrews.
Rob the white nylon part called the shuttle is only for the shower and bath selection which works reasonably well.
I did send a message to the tech guy at Sam Heath so we will see what he says.