Very good service. They are likely aware (they are now) of the limitations of that batch of carbon steel dies, but good of them to supply a higher quality die as a replacement. I’m sure you are a happy customer as a one day delay in the job is not important. They did not make much (read that as ‘any’ ) profit on that sale, but have a) retained a customer and b) will have gained with the positive publicity on the forum.

Tracy Tools are like that, they support customers.

I knocked my box of Metric Taps and Dies onto the floor. This cracked the thin plastic interior. When I asked at a Show if they could supply a replacement The response was, "Give me the type of set, your name and address, and we'll send one", "How much?" "F O C"; and they did!

One die split. At another Show, they took one look, "It's one of ours" and immediately handed a replacement to me.

That's why they are one of my preferred suppliers, for my small needs.

Howard

And it is such a dangerous place to enter as you turn into a "tool-tart" and your wallet starts hanging onto the bottom of your pocket.