A forum search for ’service’ will bring up several similar postings. Nothing unusual for ARC. They often get mentions for good, prompt, efficient service. Helpful as well. It is their normal modus operandi.

I cannot recall seeing a justifiable moan about their service and if there wete to be an order problem (eg wrong part ordered) they are very helpful towards solving it.

It's not just ARC. I ordered two items last week , one from Warco and one from Amadeal. Both were ordered late on Wednesday evening and both were despatched on Thursday and arrived on Friday.

Another + for Warco.

Last week they sent me the wrong tray with a stand.

A bit frustrating, but mistakes happen.

One phone call and I have the correct tray the next day.

Excellent service.

My own experience with ARC was completely negative.

I ordered quite a number of things, amongst which some books and slitting saws. When the order arrived the books and slitting saws were nowhere to be found.

I called ARC about the missing items and was informed that I must have inadvertently thrown out said items with the packing materials. All of the original boxes and packing materials were still in my possession, but there was nothing to be found therein.

After some amount of back-and-forth about me complaint, ARC finally (and very reluctantly) agreed to refund the money for the missing items. However, I was informed that I was “no longer a valued customer” and that they would no longer accept my trade.

The translation of that phrase – "no longer a valued customer " – appeared to mean, ‘How dare you have the temerity to call us out on our own screw-up?’

Note: Ever since that time I make videos of myself opening packages as proof if needed in future discussions.