Posted by Mike on 28/03/2018 08:07:03:
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While there looked at some lengths of timber for another job, and most were not straight. Is it me that's unlucky, or is this a common experience with this company?
My experience of B&Q (who stock about 40,000 items in 300 stores) ranges from 'hurrah' to disappointing. It's a DIY warehouse taking a 4% profit off a volume operation, not a traditional family shop. If you don't expect too much of the staff (themselves ranging from excellent to dazed, confused and bad-tempered) and have a good look at what you're buying, you should be OK. Most important they've not been difficult on the odd occasions I've taken duff stuff back.
If what they have isn't acceptable go elsewhere. I'm lucky – my local B&Q shares an estate with Screwfix, Homebase, and Wickes: sometimes I visit all four before buying anything.
Wood is a natural product. Quality has been dropping for nearly 300 years because previous generations chopped down most of the good stuff and rarely bothered to replant it. One reason you may be unlucky in store is that customers tend to take the best timber from the rack first. What's left behind is the dross; I doubt the store-man throws it away, instead he tops the rack up with a random selection of new wood. It's quite likely that the rack will eventually be full of seconds at which point a computer will alert the manager that it's not selling. Forget all notions that a timber expert is lovingly managing the MDF and might slip you a nice bit of walnut. (I know a proper timber merchant who is like that; good stuff but it's expensive, often eye-wateringly so.)
Sorry to indulge my hobby-horse again, but brand-names get my goat. They can't be taken at face-value. Rather it's best to assess how the supplier is performing today rather than blindly trust a name no matter how well established. Who are B&Q? Like Screwfix, Brico Depot, Comet, SuperDrug, Wegert, MVC and other enterprises they are a subsidiary of Kingfisher, previously known as Paternoster, originally FW Woolworth. It's a corporate asset. At the moment I'd say most B&Q products are mid-range / cheap acceptable rather than 'top quality'. They're good for some things and not for others. Inconsistently. They don't make anything themselves. A change of board-room policy could take B&Q up-market or down-market or sell them on. Next year Brexit might turn them into a world force or it might destroy them. No-one knows!
Dave
Edited By SillyOldDuffer on 28/03/2018 11:00:46