Digital problem

[David Clark 13Participant @davidclark13]

[David Clark 13Participant @davidclark13]

Hi There

Can someone check if they can access digital issues?

I have had a couple of complaints about lost access.

As administrator I get access so can't tell if it is working or not.

The database appears to be unavailable and access is checked against this.

regards David

[dcostaParticipant @dcosta]

Hello David.

I can access MEW.

Best regards
Dias Costa

[Keith LongParticipant @keithlong89920]

Hi David

Yes there does seem to be a problem.

Even though logged in, clicking on the "Digittal Issues" in the "My Account " box merely takes me to somewhere telling me to subscribe – I already am – and my subscription number is entered in "My Profile". It looks as though the wesite isn't seeing the valid subscription or there is a mis-direction in the "Digital Issues" command.

Keith

[keithmartParticipant @keithmart]

Hi

No problem for me on mew. The january magazine is not there yet.

[V8EngParticipant @v8eng]

No problem for me either, logged in and can open ME and MEW.

Using an IPad only today.

Edited By V8Eng on 12/12/2012 11:28:36

[Roderick JenkinsParticipant @roderickjenkins93242]

Hi David,

I'm getting "subscriber content only" message. I am logged in and subscribe to both ME and MEW.

Win 7 64 and Firefox.

cheeers,

Rod

[KWILParticipant @kwil]

No access Xp and Firefox. My profile is correct and subscriber number correct and saved

[The Merry MillerParticipant @themerrymiller]

No access, subscriber content only.

Len. P.

[Gray62Participant @gray62]

same problem here

I'm getting "subscriber content only" message. I am logged in and subscribe to both ME and MEW.

[JohnandeParticipant @johnande]

I too cannot get the digital issues.

Also at one section it tells me to put in my 10 (ten) digit member number.

That is a bit difficult because my number only has 9 (nine) digits.

Regards

Johnande

[JoParticipant @jo]

Doesn't work for me either.

Jo

[David Clark 13Participant @davidclark13]

Hi There

The system seems to be down.

It is being checked.

This is a database at the subscription house and is beyond our control.

Service will hopefully be back to normal soon.

regards david

[The Merry MillerParticipant @themerrymiller]

Works on the Ipad OK.

Just checked the PC and it now works on that.

There is a message just arrived about Digital Issues being unavailable for several hours during the weekend of 17/18 November for essential hardware maintenance work

[mark mcParticipant @markmc72333]

I couldn't get access this morning but all seems fine now, tho i did log out and back in again.

[Gray62Participant @gray62]

Having logged out and back in, I now have my digital mag access restored.

[JamieGParticipant @jamieg]

It works fine on the iPhone.

[Keith LongParticipant @keithlong89920]

Hi David

Working again thank you.

Keith

[SteambuffParticipant @steambuff]

I can access ME 4444 but not 4445 (I get an IE error telling me that bthe source file has been renamed or moved)

Dave

[jason udallParticipant @jasonudall57142]

appears to work.. I say appears ..waited 3 mins and only have cover yet….might be broad band but nothing else slow today…

.. update…. 

still loading…chuffing slow…

 

Edited By jason udall on 12/12/2012 13:17:57

[Brian in OZParticipant @brianinoz24148]

Hi David,

Issues 198 and 4445 seem to be working OK, but do wish your programer would get rid of the November message.

Regards
Brian

[SteambuffParticipant @steambuff]

Seem's OK now, took a while to load though … got a cover fairly quickly and then a long wait before I got the control bar allowing me to turn pages.

Thanks Dave

[John CoatesParticipant @johncoates48577]

All workey finey on Linux Mint and Firefox 17.0

[JohnandeParticipant @johnande]

David. Since my posting on 12/12/12 regarding access to digital, it would appear some

people can now get access, but I still cannot!

A message appears telling me to put in my 10 digit member number but mine is only 9

digits.

As a subscribing member I have had access in the past but for some reason I've been "cut off". Any chance of a fix to the problem.

Regards

Johnande

[David Clark 13Participant @davidclark13]

Hi Johnande

Your subscription will be a 10 digit number or an 8 digit number without the leading zeros.

We don't use nine digit numbers.

regards David

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