The day before Christmas Eve the central heating and hot water boiler stopped working just before the family were due to arrive for Christmas. I am covered by a homecare contract but it was late in the day and I couldn't find anybody to speak to, however, on line I was offered a repair date of the 27th Dec.
Unfortunately I misread the appointment message and had somehow assumed that it was for the morning of the 24th. I didn't realise this until the next morning when I checked my phone messages. Clearly this was not good enough so I decided to call the British Gas emergency help line to see if I could get an emergency repair appointment. I was told that before any assistance could be offered I would have to check at the meter to see what type it was and to switch off the supply. I was also told that before any work could be done somebody from Cadent (British Gas Utilities Contractor) would have to come and check that we were getting gas to the meter. I must admit I couldn't see the point, after all why wouldn't there be gas at the meter.
The situation was a bit like breaking down in a car knowing it is beyond roadside repair but still having to wait for an RAC man to tell you that it can't be repaired at the road and having to wait even longer for the recovery vehicle to arrive.
Still not happy I tried yet another number and finally managed to get to speak to somebody and was given a repair date of the 25th Dec which was acceptable.
Meantime a person from Cadent turned up and checked the meter. I was absolutely gobsmacked when he attached a manometer to a tapping point on the meter and got no reading. He thought that perhaps the little valve was blocked so he poked through with a piece of wire which made no difference. Next he disconnected the supply pipe from the meter, sure enough, not even a whiff of gas. His verdict was that he thought that there could be water in the line and he would call out a crew who would get the water out. Within an hour there were a couple of vans on site with a vacuum pump unit. This was coupled up to the supply to the meter and switched on. I was amazed at how much water was sucked out of the gas main. I reckon there was at least 40 gallons of water in there because it took two men to drag the unit onto the driveway and four to get it off. You could see the water , which was clear, through the transparent tube on the vacuum unit and it ran clear for a long time before you could see the odd bubbles in the line.
Anyway once the line was cleared gas supply resumed and the meter was re-connected and checked out before switching on the central heating.
I was really pleased that the problem hadn't been due to my central heating boiler failing and I was impressed with the speed at which Cadent carried out the work to get us back up and running again. It could have been a bit of a problem with all of the family at home for Christmas. I cancelled the Christmas day and 27th Dec appointments.
The thing that gets me is where the heck did all that water come from.