Arc Euro Trade website down

This topic has 18 replies, 14 voices, and was last updated 21 January 2020 at 15:58 by Ketan Swali.

Viewing 19 posts - 1 through 19 (of 19 total)

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19 January 2020 at 21:17 #447661
Ketan Swali
Participant
@ketanswali79440
Our website went down at around 8.11pm this evening. Please accept our apologies if you have failed to get through.

The technical team at our service providers will be working through the night to fix the issues. It is hoped that our site will be back up by tomorrow morning.

I will post further updates as soon as I know.

Ketan at ARC.
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19 January 2020 at 21:17 #27087
Ketan Swali
Participant
@ketanswali79440
19 January 2020 at 21:23 #447662
Ian Skeldon 2
Participant
@ianskeldon2
Thanks for the heads up ketan.
19 January 2020 at 23:34 #447677
Austin O’Hara
Participant
@austinohara24453
Posted by Ketan Swali on 19/01/2020 21:17:42:

Our website went down at around 8.11pm this evening. Please accept our apologies if you have failed to get through.

I was wondering what was happening and thought my Safari blocking settings were acting up when "servedbyabutler" URL kept appearing.

Thanks for the notification.

Austin
20 January 2020 at 09:41 #447721
Ketan Swali
Participant
@ketanswali79440
Current status is that the technical guys are still working on the problem.

Now they are hoping that our site will be up latest by tomorrow morning. Fingers crossed.

Our telephone lines are working as normal for anyone wishing to place an order by phone.

Ketan at ARC.
20 January 2020 at 10:38 #447734
Neil Wyatt
Moderator
@neilwyatt
Good luck!

Neil
20 January 2020 at 10:46 #447738
Emgee
Participant
@emgee
This will be the time when those catalogues pay for themselves.

Emgee
20 January 2020 at 16:33 #447813
HOWARDT
Participant
@howardt
Just shows how reliant we are on the internet theses days. How long would it take for shops to appear if the WWW went down for good.
20 January 2020 at 17:47 #447826
Former Member
Participant
@formermember19781
[This posting has been removed]
20 January 2020 at 17:50 #447827
Guy Lamb
Participant
@guylamb68056
It might be an age thing, but I can navigate my way through a catalogue to find what I'm looking for far faster than a web site.
20 January 2020 at 17:56 #447829
Brian G
Participant
@briang
Posted by HOWARDT on 20/01/2020 16:33:00:

Just shows how reliant we are on the internet theses days. How long would it take for shops to appear if the WWW went down for good.

I suspect a very long time, as it is difficult to imagine the web going down permanently unless the physical structure of the internet was destroyed, in which case the collapse of the financial system and complete stoppage of communication and international trade would probably reduce us to a barter economy. Assuming of course that we weren't wiped out by whatever disaster ("dinosaur killer" meteorite, global nuclear war, pandemic?) caused the failure in the first place.

Sorry, I'm operating in "little ray of sunshine" mode this afternoon.

Brian G
20 January 2020 at 18:38 #447847
Enough!
Participant
@enough
Posted by Guy Lamb on 20/01/2020 17:50:57:

It might be an age thing, but I can navigate my way through a catalogue to find what I'm looking for far faster than a web site.

No, it's a website thing. Catalogues don't have pop-ups, roll-overs, dropdowns and zero dead space for the mouse pointer so that the website owners can force in front of your eyeballs things that you never wanted to look at in the first place.

Edited By Bandersnatch on 20/01/2020 18:42:00
21 January 2020 at 10:29 #447975
Terry Howlett 1
Participant
@terryhowlett1
Looks like ARC's website is still down. Any news on progress Ketan?

Thanks

Terry
21 January 2020 at 10:54 #447976
Ketan Swali
Participant
@ketanswali79440
Hi Terry and All,

Keeping my fingers crossed failed to help. We are still waiting.

Latest I have been advised is that all will be back up by end of today, but judging by what has been said earlier, it is difficult for me to be sure.

Ketan at ARC

Edited By Ketan Swali on 21/01/2020 10:54:51
21 January 2020 at 11:10 #447980
noel shelley
Participant
@noelshelley55608
Hi Ketan, sorry to hear of the problem. Good luck and best wishes. Noel
21 January 2020 at 11:23 #447985
SillyOldDuffer
Moderator
@sillyoldduffer
Oh dear, still poorly at 11:18 -"Server Error in '/' Application."!

By this time Ketan's blood pressure must be through the roof. Perhaps we should all order something by phone! Now were did I leave the Catalogue?

Hope it's fixed soon – nightmare.

Dave
21 January 2020 at 11:34 #447986
Circlip
Participant
@circlip
CB's Ketan CB's

Regards Ian.
21 January 2020 at 11:49 #447991
Ketan Swali
Participant
@ketanswali79440
Ha Ha

So far, we are still sitting calm, dealing with various other house keeping, stock take, etc.

We are taking orders over the phone – no more no less than usual, along with a good number of calls coming in from well wishers to tell us that our site is down.

Ketan at ARC.
21 January 2020 at 15:58 #448049
Ketan Swali
Participant
@ketanswali79440
Update:

Our website came back up at around 2.30pm.

There were some glitches in the first hour, which have now been rectified.

Orders placed through the website are coming through.

Thank you all.

Ketan at ARC.
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