Mytimemedia

[John FearnleyParticipant @johnfearnley30736]

[John FearnleyParticipant @johnfearnley30736]

On the 22nd of July – over a month ago – I took out a subscription to Model Engineer on the understanding that the previous three back numbers could be supplied as well. This was because they were the first in a new series that I was interested in. Mytimemedia took payment from my card for the subscription and also an extra £10-80 for the three back numbers. As I said that was over a month ago but no back numbers have materialised! I have emailed them several times only to be fobbed off with stories that my order was being dealt with, then when that one didn't turn up that another set was being posted – which has not arrived. Now they are ignoring my emails and a telephone call resulted in my being told it was not company policy to put me through to a manager! I gather that Mytimemedia are a third party and not the actual publisher, in which case I think the latter should seriously consider their relationship! John Fearnley.

[Neil WyattModerator @neilwyatt]

Hello John,

Mytimemedia are the publisher, but we use a third party company to deal with subscription handling.

I will forward your message to our in house subscriptions manager and I am sure she will get you sorted out promptly.

If you could let me have your full details and any emails you sent at [email protected] it will speed things up.

Thanks,

Nneil

[Neil WyattModerator @neilwyatt]

Hello John,

Kate has been in touch with me this morning, she has arranged the immediate despatch of your back issues.

As a postscript we are changing subscription bureau at the end of September.

Neil

[John FearnleyParticipant @johnfearnley30736]

Thank you Neil.

As I hoped, my statement on this forum resulted in an immediate response – something I was not getting recently by using the normal channels. It also resulted, after two days, in the required back numbers arriving by special post. On the same day, five weeks after I paid for them, an envelope containing one or other of the original sets of three magazines also arrived!

All I asked of the person on the phone when the first set hadn't arrived was that replacements could be sent by first class post, but I was told categorically that replacements would take yet another 7 to 10 days. Not the best way to deal with a frustrated customer, and obviously not the case!

John

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