BT e-mail

BT e-mail

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  • #27821
    BOB BLACKSHAW 1
    Participant
      @bobblackshaw1
      #513209
      BOB BLACKSHAW 1
      Participant
        @bobblackshaw1

        Hello all, can you tell if a BT e-mail has been read by the receiver, is there a setting that can be done. Where I worked this could be done on internal e-mails but this was set up by a colleague at the time.

        Thanks Bob

        #513210
        Martin Connelly
        Participant
          @martinconnelly55370

          When I used Outlook at work you could set up a delivered receipt or a read receipt or both on an email. Never tried it with anything else.

          Martin C

          #513212
          Frances IoM
          Participant
            @francesiom58905

            Thunderbird allows selection of sending receipts on a sender by sender basis – personally I send no receipts to any sender.

            #513215
            John Haine
            Participant
              @johnhaine32865

              It's a standard email feature, but how it's set up depends on the email client you are using (or webmail if you use that). Do you use your browser for email (in which case it's webmail) or something like Outlook or Thunderbird?

              #513216
              Clive Brown 1
              Participant
                @clivebrown1

                I use Thunderbird as an email client. Under "general settings" it's possible to enable return receipts. I've never done so and I understand that it's not 100% dependable.

                A similar setting is probably available in other apps.

                #513219
                BOB BLACKSHAW 1
                Participant
                  @bobblackshaw1

                  Thanks all, I just use the BT site only.

                  Bob

                  #513222
                  John Haine
                  Participant
                    @johnhaine32865

                    A quick Google seems to confirm that the feature is not available in the BT webmail system, yet another good reason not to use webmail. If you want to use it you can install Thunderbird for free, and it can access your BT email with a bit of fiddling around with password settings and other things.

                    #513223
                    Ady1
                    Participant
                      @ady1

                      The email opener tends to get an option box when they open the email

                      "send opening notification to email originator? yes/no"

                      #513233
                      Steambuff
                      Participant
                        @steambuff

                        Also most email programs gives the user the option of either "Auto Sending Read Receipt", "Prompt to send Read Receipt" (The receiver can refuse) or "Never to send Read Receipt"

                        I have Outlook set to "Never Send Read Receipt" So it would be a bit Hit and Miss if you get a response or not.

                        Most Companies disable the sending of Read Receipts as it tells spammers the account is active.

                        Dave

                        #513234
                        SillyOldDuffer
                        Moderator
                          @sillyoldduffer
                          Posted by BOB BLACKSHAW on 13/12/2020 08:53:21:

                          Hello all, can you tell if a BT e-mail has been read by the receiver, is there a setting that can be done. Where I worked this could be done on internal e-mails but this was set up by a colleague at the time.

                          Thanks Bob

                          Only if your system is set-up to ask for it and the receiver's system is set-up to respond.

                          The feature is more likely to be activated on a corporate email system than a public one. For solid security and privacy reasons most public email users don't want senders to know their email has been read. Private systems often do want to know when emails have been read, but even with them the facility is used lightly because it generates showers of acknowledgements. Rather funny when someone sends an email to an entire organisation and then has his Inbox stuffed with 100,000 read acknowledgements. So the feature is OFF by default, and only switched ON when someone decides the overhead is worth it.

                          Not usually possible (as far I know) for users who read and write emails via a web-browser to control advanced email features. Full throttle email clients like Thunderbird or Outlook are more capable, but the real control is exercised by back-room email administrators. They typically apply their employer's policy, which means you probably can't just ring up and have it switched on.

                          Dave

                          #513246
                          Ed Duffner
                          Participant
                            @edduffner79357

                            In Outlook (and possibly other email client programs) I believe there is also an option to request a receipt when the sent email has reached the recipient's email server.

                            Ed.

                            #513247
                            Ady1
                            Participant
                              @ady1

                              Most modern companies get around it by using targeted HTML

                              If you open up a html part in your email it triggers their server end for a response

                              My email is set to text only

                              #513249
                              Frances IoM
                              Participant
                                @francesiom58905

                                Ady1 – you must be one of a very few sensible users – HTML in emails is the work of the devil – I’ve even seen attempts to use javascript to exploit browser defficiencies – also I’m fed up of paying a 20kByte penalty on a 100byte message in order that some users can have pretty printing.

                                There is also the interesting situation that I’ve seen even commercial spam not check out what their text mail sends out in that I see unexpanded macros etc.

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