For those of you who have PayPal accounts, it would pay you to check your transactions activity listings on a very regular basis, as well as your bank accounts.
I just happened to log onto my on-line bank on Monday and noticed immediately 2 large PayPal transactions had gone through that day, plus another one several days earlier, totalling about £400.
All transactions relate to purchases on the well known online auction site but our account on that site had not been compromised, or at least, no-one had used our account there to make the purchases
I have to say PayPal responded very quickly; I raised the unauthorised purchases with them immediately and within a few hours had an email back to the effect that they agreed and had refunded my money. This I could see on my PayPal account straight away although it was only today that I was able to transfer the money back into my account. Phew! So in that I cannot fault them but it shows that security there can be compromised.
We obviously changed our PayPal password and security questions/answers straight away, but what is bothering me is how someone was able to use our PayPal account in the first place to make these purchases. Anyone with bright ideas on this please shout!
Unfortunately, PayPal is one of those sites where it is very difficult to actually talk to a human and ask the questions it would seem. Call by telephone and you just get recorded messages, try online chat and you just talk to a useless computer.
I for one will now be keeping a far more close a watch on my PayPal, Ebay and bank accounts in future!
Chris
Edited By ChrisH on 12/09/2019 14:52:08
Edited By ChrisH on 12/09/2019 14:53:34