I have found all the usual ME internet suppliers (Arc, RDG, Chronos, Rotagrip) to be very good.

I also ordered from Arc on Sunday and the parcel arrived Tuesday, unfortunately one item was the wrong size (their mistake) but I returned it via Royal Mail and a the correct item is being resent, with my postage being refunded.

I rate Arceurotrade as a reasonably good supplier, I have had problems on two occasions. The first was with a ball bearing collet nut that felt like it was full of sand, it was replaced promptly.

The second instance was when I purchased two pairs of Stevenson’s 10 20 40 blocks. One of the blocks was manufactured with a hole considerably out of alignment. When I spoke to them about the problem I was told that they would not replace such a low cost item (£16) but I could return it for a refund which I did. I did not receive a refund for the return postage on either occasion.

I have always been very pleased with Arc and have spent several hundred euro’s there. Never had a problem. I sometimes wish they would have more brand name tools however, I’m a bit of a tool snob and like Mitutoyo, Starrett etc. it would be nice if they’d stock some known brands along side their import offerings, which to be honest have been excellent quality by the way.

Mark

We do seem to be lucky with our usual suppliers. I agree with comments about Arc. I would also give a big thumbs up for Tracey Tools – I have ordered from them in a panic about 5:30 in the evening and received the items the next day! Chronos just as good. I happen to drive home past Chronos and occasionally call in – not too often as I always come out with much more than I intended!

I buy all my cutting tools from ARC as well as other tooling. I find their premium range of cutting tools excellent, very good quality and good pricing too.

Ketan and Ian are very nice people to deal with and very helpful, there is a lot to be said for that nowadays.

An excellent supplier.

Ron

Edited By Ron Laden on 03/08/2019 09:23:36

After moving house a year ago and downsizing I had sold 95% of my workshop.
my new shop is a small shed, so I have gone the route of a mini lathe and mill to while away the approaching winter.

The additional chuck I bought for the lathe had more runout for a sc Chuck, so I contacted Arc and spoke to Ian.

The upshot was he agreed with my assessment and arranged an immediate replacement without any problems.

It arrived in less than 24 hrs.

Needless to say a very happy customer, thanks to Arc and Ian, if only all retailers were like them😀.

Ian