On the 22nd of July – over a month ago – I took out a subscription to Model Engineer on the understanding that the previous three back numbers could be supplied as well. This was because they were the first in a new series that I was interested in. Mytimemedia took payment from my card for the subscription and also an extra £10-80 for the three back numbers. As I said that was over a month ago but no back numbers have materialised! I have emailed them several times only to be fobbed off with stories that my order was being dealt with, then when that one didn't turn up that another set was being posted – which has not arrived. Now they are ignoring my emails and a telephone call resulted in my being told it was not company policy to put me through to a manager! I gather that Mytimemedia are a third party and not the actual publisher, in which case I think the latter should seriously consider their relationship! John Fearnley.