Pro Machine Tools – Out of business or bad service ?

This topic has 7 replies, 5 voices, and was last updated 12 December 2012 at 17:31 by clivel.

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11 December 2012 at 19:38 #105993
clivel
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@clivel
I was wondering if anyone knows whether Pro Machine Tools are still in business?

I see that their advert is still active on this site, but they no longer seem to respond to emails.

During January this year I ordered and paid for some lathe accessories to be sent to me in Canada. The order was delivered promptly but incomplete; one of the items was on backorder as it was out of stock.

In early April as I had still not received the item, I emailed them to find out when I could expect it and was informed that they expected to have back in stock within the next week.

Still not having received the item I have unsuccessfully tried to contact them via email a number times during the last few weeks, I have also tried the "contact us" form on their web site to no avail. Unfortunately 11 months later it is too late to file a PayPal dispute, so it seems that I am out of luck.
Advert

11 December 2012 at 19:38 #22368
clivel
Participant
@clivel
11 December 2012 at 20:21 #105996
Another JohnS
Participant
@anotherjohns
Ordered and sent some stuff to Canada a month or two ago; worked fine.

(spares for an Emco Compact-8, absolutely no problems with the service)

Another JohnS.
11 December 2012 at 20:27 #105997
clivel
Participant
@clivel
Hi Gray,

Thanks for the reply. I do realise that Emco accessories can take some time, hence my patience to date. However as the item was supposedly in stock when I ordered it, and as I no longer require it 11 months later, I have been trying to cancel the order. Instead requesting a different item or a refund. Some sign of life from them would be encouraging.

Clive
11 December 2012 at 21:27 #106000
Ian P
Participant
@ianp
Clive

Its irrelevant that they have not replied recently. If you ordered and paid for something 11 months ago and its never arrived they are obviously not a company woth dealing with.

Can you send some form of registered communication and insist they give you a full and immediate refund?

Somehow you will be able to get the bits (even Emco) from another source.

Ian
11 December 2012 at 21:43 #106002
Mike Clarke
Participant
@mikeclarke87958
Hi Clive,

I know it's really annoying when something like this happens. I can't understand it though, as the times I've dealt with them he's been professional in every way, even down to the beautiful invoice paper!

I don't know the owner personally, but I doubt very much he'll keep your money without delivering the goods. It's hard to think of a reason for what's gone on though???

I think he deserves Ian's suggestion, it might just remind him that he's not acted too well.

Hope you get sorted, Mike.
11 December 2012 at 21:43 #106003
chris j
Participant
@chrisj
Posted by clivel on 11/12/2012 20:27:23:

Hi Gray,

Thanks for the reply. I do realise that Emco accessories can take some time, hence my patience to date. However as the item was supposedly in stock when I ordered it, and as I no longer require it 11 months later, I have been trying to cancel the order. Instead requesting a different item or a refund. Some sign of life from them would be encouraging.

Clive

Clive if you would like to message me your name etc and some details I will try and call them for you tomorrow if it helps

Chris
12 December 2012 at 17:31 #106068
clivel
Participant
@clivel
I am happy to say that this has now been resolved. Thanks Gray.

Thanks also to chris J for offering to contact Pro Machine on my behalf, fortunately that will not be necessary.

I have always had excellent service from Pro Machine in the past, and as what appears to have been an oversight on their part has now been resloved, I would happily use them again in the future.

Clive
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