Good morning all,
I bought one of these directly from the manufacturer through ebay a while back. Despite sending two emails (Nov 2013) I have received zero response.
Here is the last email I sent:
"Dear Sirs
This is the second email i have sent you, I must assume that the first did not reach you so I will try again.
I purchased a RT1 radius and ball cutter in February of this year after seeing your promotional videos on you tube via ebay, payment to Clair Repton through Paypal.
Due to circumstance, it is only today that I finally got around to trying to use the tool.
I regret to say that I have never been more disappointed with a tool purchase.
1. The finish is nothing like the one in the video, mine is bare steel, poorly finished with very evident milling marks. Sharp corners abound.
2. Shaft ends are all as turned with no attempt to remove sharp edges or burrs.
3. The insert is millimetres off centre.
4. The stainless screw to hold the handle to the body was screwed in without blowing out the tapped hole in the shaft. The screw picked up on the swarf and jammed in the thread as making it very difficult to remove and damaging both screw and thread.
5. The operating handle fouls on the sliding block that holds the cutting insert.
6. The pivot bearing is so stiff it is impossible to rotate smoothly.
7. The insert is chipped and one end is completely useless.
8. The insert is held in place with a torx headed screw but you failed to supply a key to remove it (as all other insert tooling suppliers do).
I did hope that 'Buying British' would result in getting a well made and well functioning tool, as demonstrated in your video presentation. Sadly I received neither.
I look forward to your reply.
Best regards
NickM"
I will leave it to you all to draw your own conclusions, but this just goes to show the importance of checking (carefully) your purchases as soon as you receive them; had I done so I would have got a refund from Paypal and not been out of pocket to a supplier who couldn't give a damn! And yes, it is in the scrap bin!
Edited By Nick Moody on 28/03/2014 11:23:28
Edited By Nick Moody on 28/03/2014 11:24:04