Help with contacting MyHermes

[GreensandsParticipant @greensands]

Hi all – Can anybody tell me how to get pass the MyHermes digital Assistant as I desparately need to be able to talk to someone. In the last half hour I tried to set up a parcel collection which appeared to go through OK, they took my payment but was not able to print out the label. Net result: The system is now telling me that the package has been delivered! Help

[GreensandsParticipant @greensands]

[Ian ParkinParticipant @ianparkin39383]

Its impossible to contact them

either by phone or email

[BazyleParticipant @bazyle]

recent news bulletins have said they are recruiting 10k more staff. Apply to work for them and then when in the system give them hell about their customer interface.

[old AlParticipant @oldal]

They got too big for their boots too quickly and their vans are like racing cars in the street.

Best of luck, hope you didnt lose much money

Pay for insurance, try claiming and getting the money back!

[Steve FParticipant @stevef]

My other half told me about your post, so I thought I would tell you what happened to me.

I went through the online support pages and got a reply from [email protected].

That was a couple of weeks ago, so I doubt it has changed.

They used to have a good Facebook Messenger reply rate but they seem to have removed that function.

All I can suggest in the meantime is to buy the shipping again and leave a note re the first one on their online support pages.

Keep it simple, they're easily confused, bless them, just tell that you need that order cancelled. If they try and say that it was delivered, then that's another argument.

Can you get screen shots of everything. That will give times and they will know that they couldn't have delivered in that time. (Although you may need to beat them over the head with that bit, lol)

Almost forgot – copy & paste the tracking number, log out, then try to get it to track it. You get different information that way.

Good luck.

[GreensandsParticipant @greensands]

Hi All – Many thanks for all your help and useful suggestions but the problem has now been resolved. Stupidily, I had not realised that the delivery label was being sent to me as a download and was in fact sitting there alll the time! My only excuse is that the system must have changed over the last few weeks as the previous time I had used them the label was just a matter of Click and Print. Anyway, I am now the wiser! Thanks again

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