Calling all Apple Experts….

This topic has 27 replies, 17 voices, and was last updated 28 August 2020 at 20:41 by Vic.

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26 August 2020 at 21:45 #27590
ChrisH
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@chrish
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26 August 2020 at 21:45 #492832
ChrisH
Participant
@chrish
Calling all Apple Experts! Anyone know anything about iPad glass screens?

My daughter had (I have it now as she's replaced it) a 2018 iPad Pro. Nice bit of kit. Unfortunately she dropped it and it cracked the glass screen. in one corner of the screen tha glass is badly damaged and trying to get out, plus there are a couple of cracks going across the screen, otherwise the screen is OK and the iPad seems to function OK with no problems.

I have booked an appointment with the Apple Genius bar at an Apple store to discuss/arrange a repair of said screen next Tuesday. However, looking at it tonight, and finding the tablet works OK, I am tempted to just pour some glass epoxy resin in where the screen is damaged and call it done and save the cost of the repair (if I am honest!!). I have been told that the repair, if it can be done, is in the region of £450-500, so not an inconsiderable amount

Anyone had any experience of a cracked iPad glass screen and tried what I am suggesting, or some other work around?

Chris
26 August 2020 at 22:48 #492851
Martin Kyte
Participant
@martinkyte99762
Our lads at work say Apple computers are getting to the stage where much of the stuff is non repairable. The drive for thinner and thinner devices has meant that much of the device is bonded together and nigh on impossibe to dismantle. That and the extreme measures required to get the heat out of the device which causes more complications. The Lab has been servicing and repairing Macs since the early days but they are really starting to struggle even on laptops. It's easy to say but don't drop them. They are very reliable electronically and software wise but you really don't want to throw then around. We do use an awfull lot of Macs.

regards Martin
26 August 2020 at 23:08 #492856
Michael Gilligan
Participant
@michaelgilligan61133
This site has a lot of detailed information about what’s involved in repairs to Macs and iOS devices: **LINK**

https://www.ifixit.com/Device/iPad

… Much of it is pretty scary

MichaelG.
26 August 2020 at 23:48 #492865
V8Eng
Participant
@v8eng
If you have a Timpson store in the area ask them about it because they repair phones and tablets (Apple screens included).

I’m no expert just a satisfied customer.

Edited By V8Eng on 26/08/2020 23:54:48
27 August 2020 at 00:40 #492871
Ady1
Participant
@ady1
Five hundred quid or a roll of sellotape…
27 August 2020 at 01:07 #492872
Enough!
Participant
@enough
Posted by Martin Kyte on 26/08/2020 22:48:38:

They are very reliable electronically and software wise

True for their electronics as with any other (decently manufactured) electronic device.

Software …. mmmm

Why are the mechanicals always ignored?. They are the weak link reliability-wise in any electronic device (switches etc).

With their excessive use of the switches **, Home-Button particularly, Apple goes out of its way to ensure a limited device lifetime. By also making it difficult/impossible to dismantle and repair, they guarantee follow-on sales within a reasonable (as defined by Apple) period of use.

** an example …. why, when I pickup my sleeping iPad and press the home button, do I have to press it again to log in? What does Apple think I want to do at that point? Come to that, what else could I do at that point (other than change my mind about using the device which probably does happen in a vanishingly small percent of cases). (I could be wrong but I don't think that earlier versions of iOS did this but Apple changed it at some point).

Edited By Bandersnatch on 27/08/2020 01:10:30
27 August 2020 at 03:07 #492876
Paul Lousick
Participant
@paullousick59116
Get a quote from one of the 3rd party repairers. Much cheaper than an Apple store.

Paul
27 August 2020 at 09:47 #492911
Hillclimber
Participant
@hillclimber
Posted by Ady1 on 27/08/2020 00:40:31:

Five hundred quid or a roll of sellotape…

There is a solution between these options, but sellotape is closer to the answer.

Stick a glass screen protector on it. Should be £5-10. Just search something like 'apple ipad glass screen protector 2018' on a well-known auction site.

And, frankly, if anyone is using an iPad without one of these, they should do the same.

Cheers, Colin
27 August 2020 at 10:38 #492920
Jouke van der Veen
Participant
@joukevanderveen72935
** an example …. why, when I pickup my sleeping iPad and press the home button, do I have to press it again to log in? What does Apple think I want to do at that point? Come to that, what else could I do at that point (other than change my mind about using the device which probably does happen in a vanishingly small percent of cases). (I could be wrong but I don't think that earlier versions of iOS did this but Apple changed it at some point).

I have an iPad 6th generation and don’t have to log in.

I think you can still switch off the log-in function but I may be wrong.
27 August 2020 at 11:46 #492932
Benjamin Day
Participant
@benjaminday94198
+1 for using a cheapo screen protector, im using a phone and a tablet like this at the moment….have been for over a year now.
27 August 2020 at 12:14 #492939
Bill Phinn
Participant
@billphinn90025
Chris, the iPad I use has six transverse cracks, three of them full width, and a couple of spider's web-like cracks about an inch across in one corner, where the glass is distinctly uneven and spongy.

It has been that way for about two years. Since the damage has never, as far as I can tell, affected the functioning of the device, I have not felt the need to attempt a repair.
27 August 2020 at 12:16 #492940
Trevor Crossman 1
Participant
@trevorcrossman1
Chris H, is the iPad pro significantly different in its construction from earlier models? I've personally dismantled mk 2 and 3 models to replace a cracked screen, a battery and other components. It's quite easy provided you use the easily obtainable and cheap tools and you'll save an awful lot of money.!

Trevor
27 August 2020 at 13:04 #492942
Circlip
Participant
@circlip
Don't really think a screen saver is going to help shock treatment of dropping unit, of course this depends on drop height. Yes, hindsight is a great teacher.

Specialist tools required are a Credit (OR Debit) card, any bank type and a hot air gun.

Regards Ian.
27 August 2020 at 14:08 #492952
Michael Gilligan
Participant
@michaelgilligan61133
Posted by Trevor Crossman 1 on 27/08/2020 12:16:37:

Chris H, is the iPad pro significantly different in its construction from earlier models? …

.

That’s why I posted the IFIXIT link

This may [or may not] be the very model which Chis owns: **LINK**

https://www.ifixit.com/Teardown/iPad+Pro+11-Inch+Teardown/115457

MichaelG.
27 August 2020 at 15:16 #492970
Brian Oldford
Participant
@brianoldford70365
Check out Louis Rossmann on Youtube for the trails and tribulations of fixing Apple products.
27 August 2020 at 18:51 #493013
Steve Pavey
Participant
@stevepavey65865
I have also removed screens – it’s a bit daunting when the screen you are removing is perfect and you want to stick it back in place, but in this case as it is broken and you will already have the replacement ready to fit I don’t see the problem – as Circlip says, you will need a hot air gun and a few other tools (mainly plastic spudgers and/or old credit cards. I always use the iFixit site for repairing Apple stuff – the photos are clear and the instructions good.
27 August 2020 at 18:52 #493014
Enough!
Participant
@enough
Posted by Jouke van der Veen on 27/08/2020 10:38:10:

I think you can still switch off the log-in function but I may be wrong.

Oh, you can, and that would be an option if I were only using it from home. But taking it along to public places?
27 August 2020 at 19:12 #493019
V8Eng
Participant
@v8eng
Depending which iPad/phone you have fingerprint recognition seems a good way to get around multiple button pressing.
27 August 2020 at 19:36 #493026
Vic
Participant
@vic
Apple bought out a reduced price iPad a couple of years back which had a different type of screen which I think is easier to repair? I personally like the home button on my iPad Pro, not sure how I’d get on without it as on the latest models?
27 August 2020 at 22:36 #493063
ChrisH
Participant
@chrish
Hi – and thanks to all who have commented. I actually did write a reply after Colins post, but like an idiot forgot to post it so it is lost. Never Mind.

Quite reassuring that some of you have had iPads and iPhones with cracked screens and carried on no worries for years in some cases.

I think Micheal G's Infixit teardown of an iPad Pro is the one I have got, but the thought of actually stripping it down scares me!

I do like the idea of a screen protector but.

The screen I have is cracked and breaking up in only one corner and mostly on the little black margin there anyway, plus several cracks across the screen, and a screen protector might just hold it all together. If it lasts another 3 years then it will be due a renewal then anyway. I think Apple are quoting about £400-450 for a screen repair over the phone.

I am going to their "Genius Bar" next week with my wife's MacBook Air which has a touchpad problem so will get an upto date quote then, but the screen protector option at about a tenner is looking good at the moment!!

Chris
28 August 2020 at 01:52 #493075
Enough!
Participant
@enough
Posted by V8Eng on 27/08/2020 19:12:18:

Depending which iPad/phone you have fingerprint recognition seems a good way to get around multiple button pressing.

It never worked reliably for me – more trouble than it was worth. Just about any manufacturer who's tried it, including Microsoft (using specialised hardware rather than re-purposing an existing screen), has ultimately dumped it because of reliability problems. I actually have the Microsoft hardware/software but but it simply isn't ready for prime time.

(I tried it on one iPad and it was a very hit and miss affair. I turned it off but the sting in the tail was that it left an error message on that machine that comes up every time I log on, that the touch ID isn't working. No way can I get rid of that message – apparently nor can a lot of other people).

Pity really because fingerprint recognition would seem the ideal (and ultimate) solution to the password problem. I certainly think it's well worth the various manufacturers pursuing but it would need to be an order of magnitude more reliable.
28 August 2020 at 06:57 #493092
Michael Gilligan
Participant
@michaelgilligan61133
Posted by Bandersnatch on 28/08/2020 01:52:54:

Posted by V8Eng on 27/08/2020 19:12:18:

Depending which iPad/phone you have fingerprint recognition seems a good way to get around multiple button pressing.

It never worked reliably for me – more trouble than it was worth. […]

…

Pity really because fingerprint recognition would seem the ideal (and ultimate) solution to the password problem. I certainly think it's well worth the various manufacturers pursuing but it would need to be an order of magnitude more reliable.

.

I don’t know if this is any help, but mine has been ultra-reliable … only failing to read if my hand is damp.

I defined my ‘fingerprint’ as the upper-left portion of my right thumb [which is, for me, the natural contact patch when I handle the device in ‘landscape’ orientation]

MichaelG.

iPad Pro 9.7”
28 August 2020 at 17:18 #493221
Enough!
Participant
@enough
Posted by Michael Gilligan on 28/08/2020 06:57:18:

I don’t know if this is any help, but mine has been ultra-reliable … only failing to read if my hand is damp.

Perhaps you have "gentle" fingers/thumbs. Mine certainly aren't.

It's a while since I tried but if your ipad is sleeping (i.e. not turned off, but screen dark). You press the home button to bring the screen up – can you use fingerprint login at that point or do you need to press the home button again to get to the login screen?
28 August 2020 at 17:36 #493224
Michael Gilligan
Participant
@michaelgilligan61133
Posted by Bandersnatch on 28/08/2020 17:18:37:

Posted by Michael Gilligan on 28/08/2020 06:57:18:

I don’t know if this is any help, but mine has been ultra-reliable … only failing to read if my hand is damp.

Perhaps you have "gentle" fingers/thumbs. Mine certainly aren't.

It's a while since I tried but if your ipad is sleeping (i.e. not turned off, but screen dark). You press the home button to bring the screen up – can you use fingerprint login at that point or do you need to press the home button again to get to the login screen?

.

I had to test it just now to check that ^^^
… Like most of the better Apple things; ‘it just works’

When I press the home button with my ‘fingerprint’ it logs me straight in [nothing else to do]

Pressing the home button with anything other than my ‘fingerprint’ directs the user to press home button again … which then opens the login screen.

MichaelG.

… of the gentle touch
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