Payment problems

Payment problems

This topic has 7 replies, 5 voices, and was last updated 7 December 2016 at 15:23 by Trevorh.

Viewing 8 posts - 1 through 8 (of 8 total)

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7 December 2016 at 11:52 #24923
Trevorh
Participant
@trevorh
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7 December 2016 at 11:52 #270422
Trevorh
Participant
@trevorh
Just tried to purchase a couple of parts from arceurotrade, got all the way to make payment and then get an error server message

so I press skip this stage then I get payment declined

I have sent an email to them yesterday – nothing

sent another to the contact us email

is it me or has anyone else had trouble

trevor
7 December 2016 at 12:39 #270429
Les Jones 1
Participant
@lesjones1
I have just ordered some items from Arc Euro and paid with a debit card without any problem.

Les.
7 December 2016 at 13:10 #270435
JasonB
Moderator
@jasonb
I e-mailed Ketan late yesterday afternoon and got a reply back in a few mins

Edited By JasonB on 07/12/2016 13:11:24
7 December 2016 at 13:45 #270440
not done it yet
Participant
@notdoneityet
Far better to call by phone, if a spurious payment problem arises on a piece of complicated software stuff, rather than dive for the internet forum approach above. I would expect it to be a simple problem at your end or that of Arc. If at Arc's end, I am sure they would rather find out from you privately rather than have it splashed over the forum. And likely more probable it is a fault at your end, or others would be suffering the same symptoms and would have phoned Ketan.
7 December 2016 at 13:58 #270442
Ketan Swali
Participant
@ketanswali79440
Hi Trevor,

I have looked into this, and the issue may be unique to your order processing.

I have sent you a reply to your email from today. Unable to find your email from yesterday – Sorry.

Ketan at ARC.
7 December 2016 at 14:57 #270460
Trevorh
Participant
@trevorh
Hi Ketan

I have sent you a pm

thanks

trevor
7 December 2016 at 15:23 #270462
Trevorh
Participant
@trevorh
All resolved thanks Ketan

trevor
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