Payment problems

[TrevorhParticipant @trevorh]

[TrevorhParticipant @trevorh]

Just tried to purchase a couple of parts from arceurotrade, got all the way to make payment and then get an error server message

so I press skip this stage then I get payment declined

I have sent an email to them yesterday – nothing

sent another to the contact us email

is it me or has anyone else had trouble

trevor

[Les Jones 1Participant @lesjones1]

I have just ordered some items from Arc Euro and paid with a debit card without any problem.

Les.

[JasonBModerator @jasonb]

I e-mailed Ketan late yesterday afternoon and got a reply back in a few mins

Edited By JasonB on 07/12/2016 13:11:24

[not done it yetParticipant @notdoneityet]

Far better to call by phone, if a spurious payment problem arises on a piece of complicated software stuff, rather than dive for the internet forum approach above. I would expect it to be a simple problem at your end or that of Arc. If at Arc's end, I am sure they would rather find out from you privately rather than have it splashed over the forum. And likely more probable it is a fault at your end, or others would be suffering the same symptoms and would have phoned Ketan.

[Ketan SwaliParticipant @ketanswali79440]

Hi Trevor,

I have looked into this, and the issue may be unique to your order processing.

I have sent you a reply to your email from today. Unable to find your email from yesterday – Sorry.

Ketan at ARC.

[TrevorhParticipant @trevorh]

Hi Ketan

I have sent you a pm

thanks

trevor

[TrevorhParticipant @trevorh]

All resolved thanks Ketan

trevor

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