I have nothing but praise for them, I ordered a VMC 2 weeks ago and was told they have a backlog of orders and were stock taking, rang today and was told it will be with me next week. I have bought other machines and spares from them all went ok.

Regards Mark P.

I cannot complain; ordered WM250V-F & WM16 at the Harrogate exhib' in May 2012 was told that awaiting new stock & delivery would be Aug. was notified in the Aug that machines were being shipped 7th Aug. both machines duly delivered, they had sent the wrong lathe ( standard 250, no powered x drive & a manufacturing fault on the casting   ) a phone call plus a couple of pics in e mail soon resulted in correct replacement being delivered within the week at no extra costs, all shipping charges covered & apologies proffered… so no gripe with Warco after sales.

George.

Edited By mechman48 on 05/06/2015 13:01:15

Warco are an excellent company to deal with as far as I'm concerned.. No problems ever…

Got one of the big WM40 mills here, the biggest they do. Had a couple of niggles with it but a phone call soon sorted things out.

Depending on what company you deal with they all drop the ball at some point, everybody is only human after all. It's not that they drop the ball but how they pick it up that matters..

Anyone can make a mistake as the Dalek said climbing off a dustbin.

As mentioned before, one of the best companies I've ever dealt with but it does sound as if they are a bit distracted at the moment. Not too surprising if they are stocktaking post Harrogate. If you feel unhappy and need to sort things out ask to talk to Roger Warren, he will be very, very busy but has always sorted things out for everyone I've spoken to.

You might be unlucky on this occasion but you have chosen one of the very best companies to buy from, so stick with it would be my advice.

Good luck

Keith

No, you are not, believe me.

Roy.

From personal experience:

The owner is reluctant to do any kind of deal, even if it means losing a sale.

The folks in the sales/ support dept are pleasant and helpful.

Dave the delivery driver is a great bloke and extremely helpful.

Well perhaps the free delivery policy soaks up some of the ability to do a deal.
I agree with the professionalism and helpfulness of their delivery guy. Certainly didn't hang about moving my VMC into place. I paid the extra to get it across my gravel drive, the bane of anything on a pallet truck. Worth every penny.

My own experiences with Warco have been good too. Compliments to Dave the delivery man now I know his name.

Also today had two other good delivery experiences.
Order from Axminster late Wednesday arrived this morning, didn't need to use the tracking info supplied. They are always so fast and have £1 delivery running at the moment.(got digital angle rule on special offer this week to compliment my Wixey, also use same battery which is useful)
Second thing was slower, ordered from ebay Sunday for delivery via Argos. Got email at work today so able to print out and collect on way home aving about £1.50 on postage.

BTW Chronos don't drop the postage charge at shows or on collection but only a few minutes from M1 so convenient to drop in and check product before buying.

Bit worried about this thread, something not ringing true here….