Thank you Allendale!

Thank you Allendale!

Home Forums Manual machine tools Thank you Allendale!

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  • #13948
    Cornish Jack
    Participant
      @cornishjack
      #481426
      Cornish Jack
      Participant
        @cornishjack

        As posted elsewhere, I am in the process of installing DROs on a D-W mill. Almost complete but I was unable to access the console set-up function. I should point out that the kit was purchased over 18 months ago. Allendale picked up (from the forum) that I was having problems and offered to help. Rang them this morning and spoke to one of their techies who made a couple of suggestions, not mentioned in the instruction booklet. Bingo! all working as advertised!

        Apart from the successful advice, it was made clear that they would be happy to deal with any problems should the advice not work – VERY reassuring indication of good customer service – worth noting for future reference.

        The advice? … hold down the ENTER key during the switch-on rather than during the 3 seconds after.

        Thank you Allendale

        rgds
        Bill

        #481454
        V8Eng
        Participant
          @v8eng

          Yes really excellent service from their Cases and Enclosures site over the last couple of months as well.smiley

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