JB cutting tools .com

[Absolute BeginnerParticipant @absolutebeginner]

Hi All,

I wonder if anyone else has had dealings with JB Cutting tools.com

They seem to suggest that they supply British made Lathe cutting tools.

Have placed an order, they have taken my money,,,,No goods received and no reply to emails sent.

Staring to get a little concerned. Order placed 11th Oct no contact or goods since!

Gary

[Absolute BeginnerParticipant @absolutebeginner]

Large order Places – taken my money – no delivery or contact

[Alan Waddington 2Participant @alanwaddington2]

Have bought plenty off them direct at Rufforth Auto jumble over the years, they had a stall there once a month. ( Maybe still do, ive not been in a while)

Very nice people, used to be an older couple, but think the kids took over. Always helpful, and no complaints about their wares or prices from me.

Have you tried phoning them ?

[JasonBModerator @jasonb]

Likely busy packing and traveling to Midlands show where they were today. I've not had problems with them mail order or bought from shows

[mark61Participant @mark61]

I ordered four inserts on October 10 and they arrived the following day.It wasn't my first order and I hope it won't be my last.

[John RuddParticipant @johnrudd16576]

I've had nothing but exemplary service from them…All orders from them fulfilled without issue, but….then..

I ordered a parting tool for my big lathe and decided it wasnt suitable, called them and they swapped it out no quibble…

[not done it yetParticipant @notdoneityet]

The bits I bought from them today, at Warwick, did not particularly claim to be made in Britain. One item had Mitsubishi plastered over it – well at least the packaging did.

So far a satisfied customer, but clearly yet to try them out.

‘Seem to suggest’, to me is a bit ‘woolly’ to say the least.  Maybe read again, whatever you think you read, and be a little more certain?

Edited By not done it yet on 18/10/2018 21:09:42

[Chris Evans 6Participant @chrisevans6]

They where at Stafford classic bike show over the weekend and from Jason's post at the Midlands show as well. Sounds like they have been a bit stretched for time.

[Rod RenshawParticipant @rodrenshaw28584]

+1 for good service from JB.

Both the older couple (no insult intended!!) were on duty today on their stall at the Midlands Show so no apparent problems. JB has been a fixture at ME and similar shows for some years and appear to have many regular and satisfied customers, including myself.

+1 for giving them a ring after the show finishes on Sunday to sort what is hopefully a minor hiccup.

Rod

[Absolute BeginnerParticipant @absolutebeginner]

Hi All,

So does anyone have a phone number for them as nothing listed on Website. As they they were ordered on the 11th October its been 7 days without any news!!!

Gary

[Neil WyattModerator @neilwyatt]

Their phone number is on the website, you need to scroll down and click 'contact information':

http://www.jbcuttingtools.com/epages/es461493.sf/en_GB/?ObjectPath=/Shops/es461493/Categories/Imprint

JB have a very good reputation, but they will be at the Midlands show all weekend and they may be planning for Monday off. I'm 100% sure they aren't the sort to take your money and do a runner.

It may be something has gone astray, it can happen to anyone, but I'm sure if you email or phone on Tuesday they will get back to you.

Neil

Edited By Neil Wyatt on 18/10/2018 21:34:19

[Alan Waddington 2Participant @alanwaddington2]

Posted by Absolute Beginner on 18/10/2018 21:21:51:

Hi All,

So does anyone have a phone number for them as nothing listed on Website. As they they were ordered on the 11th October its been 7 days without any news!!!

Gary

Check your inbox Gary

[martin perman 1Participant @martinperman1]

As confirmed they are at MME all weekend, have used them for years, very informative and helpful.

Martin P

[brickyParticipant @bricky]

Always had excellent advice and service from them.

Frank

[mechman48Participant @mechman48]

Can only concur with others, +1 for JB cutting tools. Have bought from them at last years Doncaster ME show & via post over the years, never had any probs with them. Give them a call after this weeks show, I'm sure there will have been a delay due to show preparation or a simple oversight.

George.

[Simon Williams 3Participant @simonwilliams3]

Absolute Beginner :

I simply can't accept that there are grounds for believing J B Tools are messing you about, it's not credible. I've got no connection with them other than as a satisfied customer of many years standing, and have always found Jenny and her husband absolutely delightful to deal with. This is a simple oversight or an email has got lost (it happens!).

Can I suggest someone brings this to the attention of Jenny tomorrow at the show – I know she'll want to sort it urgently. I'd do it myself but I'm not planning to go 'til Sunday.

Can't speak highly enough of them.

Rgds Simon

[Michael GilliganParticipant @michaelgilligan61133]

Posted by not done it yet on 18/10/2018 21:05:58:

[ … ]

‘Seem to suggest’, to me is a bit ‘woolly’ to say the least. Maybe read again, whatever you think you read, and be a little more certain?

.

As an impartial observer … I've just seen this on the homepage:

It's difficult to read any ambiguity into that.

MichaelG.

[RobboParticipant @robbo]

MichaelG

I was just going to point that out , you beat me to it. It may, just possibly, be a definite, even a positive, statement.

OP

At the bottom of every "page" of the website there is a row of items. This includes 'Contact information' – click on that and you can email, phone, or write to them.

[chris stephensParticipant @chrisstephens63393]

You will please notice it makes no mention of where the inserts are made, only tools, bars, blades etc.

[Michael GilliganParticipant @michaelgilligan61133]

Posted by chris stephens on 18/10/2018 23:56:03:

You will please notice it makes no mention of where the inserts are made, only tools, bars, blades etc.

.

As a random check, I selected this: **LINK**

http://www.jbcuttingtools.com/epages/es461493.sf/en_GB/?ObjectPath=/Shops/es461493/Categories/%22Turning%20inserts%22/General_Purpose_Inserts/DNMG

I then did as suggested, and 'looked out for the logo'

… at the bottom of the page I found a teeny little Union Flag

 Does that qualify as 'the logo' or must we look only for the bigger one, with the text ?

MichaelG.

Edited By Michael Gilligan on 19/10/2018 00:32:16

[Mark RandParticipant @markrand96270]

They definitely won't be able to answer the phone before Monday, since they're at the Midlands show. They really are a 'small family' firm, with Jenny and hubby being nearly all of it. They'll get back to you. Just give them time to get past the show.

No relationship to them, but did pick up a few more sharp pointy things from them and have a nice chat today!

[JasonBModerator @jasonb]

What you need to bear in mind is that the range of tools they sell on the website is far smaller than what is on their stand at the show, the Made in UK applies to the items on the website and then only the ones with the little flag next to them. Inserts quite often Kennametal if supplied with a holder.

jenny may well have the phone on divert to her mobile but probably won't have access to computer to check status of orders, then again may have a laptop with her.

 

Edited By JasonB on 19/10/2018 07:38:50

[Keith HaleParticipant @keithhale68713]

Have spoken to Jenny and Paul. This situation is simply a breakdown in communication. They don’t recognize you but have urged that you ring Jenny directly on 01246 418110 on Monday. They are at the Midlands exhibition til Sunday.
Keith

[not done it yetParticipant @notdoneityet]

Posted by Michael Gilligan on 18/10/2018 23:36:50:

Posted by not done it yet on 18/10/2018 21:05:58:

[ … ]

‘Seem to suggest’, to me is a bit ‘woolly’ to say the least. Maybe read again, whatever you think you read, and be a little more certain?

.

As an impartial observer … I've just seen this on the homepage:

It's difficult to read any ambiguity into that.

MichaelG.

I, to be honest, have seriously looked at their website for the first time ever (after buying bits from them yesterday at The show. No ambiguity. One just needs to read exactly what it states, no more and no less – and not read into it something that is clearly not there.

My comment re ‘seems to suggest’ is completely correct. Read it properly and there should be no ambiguity at all. One could understand a person with english as a second language miss-reading it perhaps, but that should not happen for an english speaking person.

They meant exactly what they wrote. If people cannot read it properly, it is hardly their problem!

[Dave HalfordParticipant @davehalford22513]

I want it NOW!

[Author]

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