I tried using Hermes a few years ago to send my milling table for regrinding. The man who collected it, came back exactly one week later to collect it again! Needless to say, I asked the company doing the regrinding to use their favourite carrier on completion.

To be fair, the table did get there safely, but I do think their organisation appeared a bit naff.

Peter G. Shaw

Hi Brian

As a general rule you never really seem to hear much good about Hermes however, touch wood, I have used them for years without issue. That does mean however that I have never had any dealings with them regarding trying to trace a missing parcel or claiming back for losses etc.

Sorry I cant be of more help

Craig

Every item sent to me by Hermes untracked has been at least 2 weeks late and that was before Covid. Tracked is much better and pretty much on time.

Mark, the 'local sorting hub' will be the sellers end not here.

If you go through Ebay file the non receipt before 30 days regardless of promises from the seller

Edited By Dave Halford on 09/06/2020 20:53:53

We at Pendle Steam Boilers use Hermes for almost all of our shipping, the majority of which goes over seas. So far they have managed to lose a £600 boiler but otherwise have delivered everything safely. You cant beat them on price and they paid my claim with no hassle. The good part is they have customer service who you can get in touch with unlike most of the other budget carriers. One gripe is that they will periodically claim your parcel was over weight and charge you extra…once bitteb and all that…..we now take a photo of the item on the scales! Last week they tried it again but soon retracted the invouce when shown the photo.

It seems that we're not the only ones that have trouble with Mermes. Just don't put FRAGILE labels on anything! It's like a "red rag to a bull". Mind you, having said that Parcelforce aren't much better. Oh. and don't mention UPS.

.

That reminds me of the [student] year that I worked Christmas at the Post Office in Lancaster:

I watched in horror as someone in the sorting office picked-up a card envelope, clearly labelled:

Photographs

Do Not Bend

… and folded it in half, with a gleeful “Oh Yes they do!” in his best Pantomime voice.

MichaelG.

.

P.S. ___ I had an appalling experience with Hermes in May this year, when they failed to pick-up a parcel from me.

NO ‘Customer Support’ to this day; but the story is too tedious to recount.

I have three items on their way from China, all long over due. One is reported to be "In the country ", but which one ?

The other two ? Who knows ?

I sent a parcel out on the 28 April by Hermes that arrived Yesterday.

To be fair they are better than they were but I'm not that keen on them as a company.

Both Royal Mail and UPS are struggling at the moment so I wouldn't be too quick to judge any of them.

David.

The last three parcels delivered to me by Hermes have all been damages fortunately two of them were OK when opened but one had to be returned which is at best of times a pain in the bum, I personally would never use Hermes to me they lack professionalism.

H

Morning all,

We are seeing (along with a lot of other companies) major issues with MyHermes and have suspended using them until further notice.

**LINK**

We have 200+ and growing parcels that are effected and still awaiting for our account manager to advise how they are going to resolve this.

Alan Ward
Allendale Group

If only!

I use (or at least used to use) Hermes through eBay. They just put the price up for a 2kg parcel from £2.85 to £4.36

As an ebay trader I have seen an increase in trade but also an increase in costs. If a parcel goes missing it is the suppliers responsibility to replace it and I have had to do this several times. On cheaper items it is not worth the bother of trying to claim.

David.

They use a standard warehouse barcode reader system to send stuff between hubs. Operative is given a barcode gun loaded with a pick for a lorry. It tells him where to go, bay, shelf etc. it all goes on the trolley, gets dumped on a pallet wrapped in acres of cling film, which goes on the lorry and so on.

Your postal address is only useful at the far end.

They only find your item with a duff barcode when the same bay, shelf gets allocated again and they find the space occupied.