Unable to download digital purchase

This topic has 18 replies, 7 voices, and was last updated 20 March 2013 at 08:46 by John Fox 3.

Viewing 19 posts - 1 through 19 (of 19 total)

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12 March 2013 at 19:35 #114306
John Fox 3
Participant
@johnfox3
I purchased a digital download but the website won't allow the download to happen! Keeps coming up with a message saying there is an error occuring. Have already sent an email yesterday regarding it, but as yet, no response! Any ideas!!! (apart from not purchasing digital downloads).

John
Advert

12 March 2013 at 19:35 #22517
John Fox 3
Participant
@johnfox3
Unable to download digital purchase
13 March 2013 at 17:34 #114380
Steambuff
Participant
@steambuff
Hi John,

What did you purchase? A Digital Subscription or somethinf from My Hobby Store?

Dave
13 March 2013 at 19:45 #114393
John Fox 3
Participant
@johnfox3
Digital Download of the Build article on Evening Star. As yet, after multiple emails to MyHobbyStore, no response and am still getting download error. My email with them is different to the one I use here.

Have never had a problem with downloads before, but have had problems getting a response from MyHobbyStore staff.

John
17 March 2013 at 23:34 #114653
John Fox 3
Participant
@johnfox3
I must thank Diane, the Magazine's Editor for trying to get something done within her organisation to allow me to obtain what I purchased. Unfortunately, not even an Editor can get the other staff to do their ruddy job!!! Luckily I made the purchase through Paypal, through which I am now putting a claim through to regain my money. An email I received from Kerry Ann Wilkinson ('Customer Services' – Yeah Right!!!) saying that it was not her department to deal with such matters. This will be the last time I purchase anything through these ratbags. I was going to purchase a paper magazine subscription but now there is not a chance in hell.

John
18 March 2013 at 01:04 #114655
Steambuff
Participant
@steambuff
John

The Subscriptions are purchesed through a different company (MyTimeMedia), while the drawings were through MyHobbyStore.

You should have no problems with the subscription.

Dave
18 March 2013 at 03:30 #114657
Hopper
Participant
@hopper
Posted by John Fox 3 on 17/03/2013 23:34:54:

Unfortunately, not even an Editor can get the other staff to do their ruddy job!!!

Ha! Nobody else in the world has ever gotten the IT department to do something for them, why should editors be any different? Rank means nowt to the pointy heads.
18 March 2013 at 09:14 #114673
David Clark 13
Participant
@davidclark13
Hi John

I am an editor.

I will see what I can do.

When the wife gets off the phone!

regards David
18 March 2013 at 09:17 #114674
David Clark 13
Participant
@davidclark13
Hi John

Was this the Thornber Evening Star articles?

regards David
18 March 2013 at 09:36 #114675
David Clark 13
Participant
@davidclark13
Hi John

They are arranging for me to have access to the file so I can forward it to you.

In the meantime, they are trying to find why it can't be downloaded direct.

It might be too large and is timing out.

If It won't zip up small enough to email I will put it onto a website for you to download.

Either way, can you email me at

[email protected]

to make contact?

regards David

Edited By David Clark 1 on 18/03/2013 09:37:11
18 March 2013 at 09:42 #114676
David Clark 13
Participant
@davidclark13
Quote:

"An email I received from Kerry Ann Wilkinson ('Customer Services' – Yeah Right!!!) saying that it was not her department to deal with such matters. This will be the last time I purchase anything through these ratbags. I was going to purchase a paper magazine subscription but now there is not a chance in hell."

Hi John

Kerry Ann Wilkinson does not work for customer service or even for MyHobbyStore.

She works for the subscription company and has no way of helping you.

You emailed the wrong person.

regards David
18 March 2013 at 10:12 #114677
David Clark 13
Participant
@davidclark13
Hi John

I have the file.

69MB, probably the reason you can't download it.

I will zip it up and put it on a website somewhere and give you download details when I have your email address.

regards David
18 March 2013 at 10:56 #114678
Ady1
Participant
@ady1
" Luckily I made the purchase through Paypal, through which I am now putting a claim through to regain my money"

—-

The paypal reclaim won't become valid until something like 45 days of non-performance

You were a wee bit hasty about things and should have just waited a few days for it to get sorted out
18 March 2013 at 14:48 #114689
Diane Carney
Moderator
@dianecarney30678
I was assured by Customer Services, whom I emailed direct and from whom I got an answer straightaway, that this problem had been sorted out directly with John Fox 3.

Diane
18 March 2013 at 23:06 #114721
John Fox 3
Participant
@johnfox3
Sorry Diane. Customer Services have done bugger all. I have to thank David Clark for offering his help to download it. Trying to get any response from 'Customer Service' is like trying to talk to Amazon!

To Ady1, the idea of immediate downloads is so you can download it at the time, otherwise you might as well send for a printed copy! I have been ripped off before in this way, so no, I don't think it is too hasty!!!!
19 March 2013 at 08:24 #114731
David Clark 13
Participant
@davidclark13
Hi There

I have just emailed John a link to the file.

Hopefully the problem is all sorted now.

To get through to customer services you have to know how to bypass the system and make it work for you.

regards David
19 March 2013 at 08:31 #114732
RJW
Participant
@rjw
<<To get through to customer services you have to know how to bypass the system and make it work for you.>>

Oooh do tell David, I'm sure there are plenty of readers here that would just lurve to know the technique
19 March 2013 at 09:03 #114736
David Clark 13
Participant
@davidclark13
Bang your head on a brick wall and keep doing it until you get results.

Do not accept no and make sure what is promised is done and keep worrying them until they do it.

Like a dog with a bone.

They do mean well but don't understand things like "That issue is out of stock, we will extend your subscription by one issue." does not complete a collection of magazines from issue one.

regards David
20 March 2013 at 08:46 #114807
John Fox 3
Participant
@johnfox3
A big thank you to David for helping me get my file!!!! It is just a shame that it had to go to such extreme lengths to obtain it. It shouldn't have to be up to the Moderator to hassle the system to get results. Digital downloads have worked in the past, so there should be a contact in the system that can sort the problem, after all, the company is offering digital downloads, it should have a contact to consult if there is a problem.

Much thanks again David.

John
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