Cousins UK

[HollowpointParticipant @hollowpoint]

Im after a few bits which I have found on Cousins UK website, but I'm just wondering if anyone has ordered from them as they seem to be trade to trade? I don't want to make an order if it's likely going to get cancelled.

[HollowpointParticipant @hollowpoint]

Anyone ordered from them?

[JohnFParticipant @johnf59703]

Not their best customer by far but I have occasionally ordered from them and find them to be very helpful and efficient — no connection other than a customer

John

[roy entwistleParticipant @royentwistle24699]

Same here and I'm not trade. Same again for Walshes

[IanTParticipant @iant]

Yes, I've used Cousins fairly often over the years.

Good service, good quality and reasonable prices. There are lots of small items that are very useful for the modeller that are often hard to find elsewhere. They will sell you anything in their catalogue but of course the better prices are when you buy in volume (which I normally don't) and you also pay a small postage charge. If there is something inexpensive I need (£2-£3), I will also tend to have a look for other things that might be useful or where my stock is getting low.

Rather like allowing my wife in the Supermarket (than just using Click & Collect) this does cost a bit more but not excessively so (and normally much less than my wife's impulse buys)

Regards,

IanT

[HollowpointParticipant @hollowpoint]

Thanks guys, seems like I've nothing to worry about. 🙂

Roy – I'll check out walshes too before I make an order. Thanks.

[Peter Cook 6Participant @petercook6]

Posted by Hollowpoint on 20/09/2022 10:29:22:

they seem to be trade to trade? I don't want to make an order if it's likely going to get cancelled.

I order bits and pieces intermittently and they are quick, reasonable and helpful. I suspect the trade to trade position (they ask you to confirm that the goods are for your trade or something similar at checkout) is simply a mechanism for avoiding the distance selling regulations – 14 day no quibble return window etc. – as I don't think they apply to business to business transactions.

Edited By Peter Cook 6 on 20/09/2022 12:31:50

[Bill PhinnParticipant @billphinn90025]

All I can say about Cousins is caveat emptor.

That particular example of their customer service isn't the only negative one I know of among jewellery makers and watch repairers.

 

 

Posted by Peter Cook 6 on 20/09/2022 12:31:09:I suspect the trade to trade position…is simply a mechanism for avoiding the distance selling regulations –

 

It is, and it has caused a lot of people a lot of grief.

 

Edited By Bill Phinn on 20/09/2022 14:28:55

[Martin KyteParticipant @martinkyte99762]

I've used them and had no problems.

regards Martin

[Rod RenshawParticipant @rodrenshaw28584]

Never had any problems with Walsh's customer service, either by post or in person, and the shop on Hatton Garden is full of beautiful things, high quality and suitably expensive. No experience with Cousin's.

Rod

[Bill PhinnParticipant @billphinn90025]

Posted by Martin Kyte on 20/09/2022 15:30:49:

I've used them and had no problems.

regards Martin

Have you ever had to return anything to them or been sent the wrong item?

[IanTParticipant @iant]

Well it's a Catch 22 then Bill

The answer is that I've never had to send anything back to them and they've always sent what I've ordered. So I guess that leaves some room for doubt because I've never had to return anything?

As you may have gathered though, most of my purchases have been small ticket items, mostly consumables etc.

You may need to just take a leap of faith

Regards,

IanT

[David George 1Participant @davidgeorge1]

I Have ordered regularly from Cousins. They always deliver promptly and only once when a rolling mill I had ordered had a faulty roll which had been unfinished by the manufacturer was delivered. They allowed me to get it finnished turned and paid the bill from the company round the corner to 're machine the roll and returned money back to me the same day.

David

[Martin KyteParticipant @martinkyte99762]

Posted by Bill Phinn on 20/09/2022 16:34:40:

Posted by Martin Kyte on 20/09/2022 15:30:49:

I've used them and had no problems.

regards Martin

Have you ever had to return anything to them or been sent the wrong item?

No

regards Martin

[JAParticipant @ja]

I used Walsh’s some years ago and regularly use Drill Services (Horley). Although these firms appear to sell only to industry they are more than happy to deal with the hobby trade. The things to remember are not to mess them around and make the size of your order sensible (I would say at least twice the size of their minimum order). By law you are an equal customer to industry so, at least, the sales of goods acts apply.

Some, particularly Drill Services (of whom I am a fan), offer a near reliable next day service (only Tracy Tools offer an absolute next day service, so I read).

JA

[BufferParticipant @buffer]

I have ordered from Cousins abrasives discs, files and an Optivisor on separate occasions. It has all arrived promptly and I had no problems with them at all. But I have never had to return anything yet.

[Author]

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