I’d start by establishing whether or not this condition matters! A poorly finished bearing surface is a problem, whilst roughed out metal that doesn’t touch anything isn’t.
The D330 looks like my WM280 except it’s bigger, more rigid, and has extra features, notably geared speed control. In which case the saddle may be fine, but I don’t know without seeing it. In principle, not good for the whole saddle to bear on the bed because that increases friction, is hard to lubricate, and it doesn’t improve accuracy or rigidity. I advise Mark to put the saddle back and check what it actually runs on: if the touching surfaces are rough maybe speak to Warco!
The conversation will be a severe test of Warco’s willingness to support the customer because Mark has broken the warranty conditions, my bold:
59. If you receive an item which you believe is faulty, get in touch as soon as possible and we will investigate the issue with you.
63. The warranty does not cover consequential losses, including but not limited to loss of business and does not apply if:
d. Repairs or product modifications have been carried out by unauthorised service organisations or persons.
When buying new, I advise customers to play the game. Read the Terms and Conditions. Warco allow customers to cancel within 14 days of delivery without reason, though the customer pays carriage back. If an unacceptable product arrives, contact them. By all means save bother by fixing minor faults, but don’t rush to take responsibility for major issues. Remember that lemons occasionally reach the customer, in which case the seller should sort the mess out.
We live in a complicated world. Hobby lathes are made down to a price, causing three reactions:
- ‘Send it back’ : apparently some believe inexpensive tools should be finished to the same standard as expensive ones. Yeah, right!
- ‘Strip and fix’ : OK if the tool’s performance is improved, otherwise a waste of time.
- ‘Tolerate unless it causes a problem’ : Rather than fret about a tool’s perceived shortcomings, accept it’s results that matter, and that quite ropey lathes do good work…
My experience of ‘tolerate unless’ worked out well. My Chinese lathe is 11 years old, and only required a couple of minor tweaks. (Though as of last month the VFD cooling fan now starts with a squeal!) My mill is 10, and untouched. Neither is silky smooth or well-suited to continuous heavy work, but both do what I need, albeit on the slow side.
Does Mark have a technical or a procurement problem? I suggest it was a procurement problem until Mark decided to strip and fix. Is it reasonable to expect Warco to accept a return that’s been dismantled by a customer? I think not, and so I believe does commercial law. In this situation unhappy customers are expected to have stuff inspected by an independent expert and the courts don’t value self-assessments, or internet advice! Now no-one can prove that this late wasn’t “fit for purpose” as delivered. That being so, Mark is where he is, and our advice should focus on the technical problem – if it exists!
Any newcomers reading this, I always suggest testing new equipment by using it for a while. Measuring the machine or stripping it down are first-class confusers, likely to require more skill than a beginner has. In contrast, cutting provides obvious clues without needing special skills. Therefore I suggest beginners only measure and strip when necessary, after cutting failed to pinpoint the exact cause. No need for experts to follow this advice, but make sure you really are an expert! Machine tools have some gotchas…
Dave