EON customers

[Adam MaraParticipant @adammara]

DD’s taken early

[Adam MaraParticipant @adammara]

If you are an EON customer, your direct debit may have been taken early, ours was taken today instead of January 2nd!

[old martParticipant @oldmart]

I bet they don't mention that in their sales pitch.

[Mike PooleParticipant @mikepoole82104]

On the news they have committed to refund those affected, I assume they will also cover any penalties incurred.

Mike

[Jim Young 2Participant @jimyoung2]

I tried to ring them on another matter today, after 10 mins on the phone answering various questions to a computer and chasing through various menu,………’ we are closed, we are back 4th Jan’.

This after an 30 min abortive call yesterday with them telling me how important my call was, and suggesting I use web chat……service unavailable!

Thanks EON – just don’t answer or tell me that straight away…..would it be cynical to wonder if they get a cut of the call cost?

[not done it yetParticipant @notdoneityet]

Doubtless an extra £150 million in their coffers, for about a week (or more?), will help them more than their customers.

[Ray LyonsParticipant @raylyons29267]

Just checked my account. Debit due to be taken on 1st Jan. Went yesterday.

[Ady1Participant @ady1]

Smells like a taxes/legal issue from 1st January so they've dodged it via an early DD collection

Edited By Ady1 on 25/12/2020 09:11:16

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