Any Parcelforce delivery issues during strike?

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Any Parcelforce delivery issues during strike?

Home Forums The Tea Room Any Parcelforce delivery issues during strike?

Viewing 23 posts - 26 through 48 (of 48 total)
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  • #623403
    Howard Lewis
    Participant
      @howardlewis46836

      Very often the service provided will depend on the individual worker.

      After being made redundant, for six months I worked as a parcels courier.

      One driver was prone to throwing parcels around the depot, in the general direction of his van, for loading.

      One morning he threw a box of wine, with the inevitable result. A few days later he did the same again!

      And the boss thought he was good!

      The problem was that wherever you were, the office wanted you somewhere else, five minutes earlier!

      Under that sort of pressure, the temptation to cut corners is almost irresistible.

      It kept me fit, but was glad to be able to return to my old job, on contract.

      Howard

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      #623435
      V8Eng
      Participant
        @v8eng

        I ordered some printer inks online from HP Wednesday afternoon and received a confirmation email for Friday delivery.

        Shortly after an email from Parcelforce arrived stating the same.

        Yesterday morning Parcelforce emailed me to say the delivery would be made between 09:50 & 10:50 the fully branded Parcelforce van arrived at approx 10:30 and driver handed the parcel to me at my door.

        I call that good service from HP & Parcelforce.

        #624200
        Baz
        Participant
          @baz89810

          Placed an order with Arc Eurotrade yesterday 8th December for some Xmas goodies and got an email at 2:30pm saying delivery tomorrow Friday 9 December, I was due to go out so re arranged everything so I could be in all day also opted for delivery to a safe place, the porch, because then they won’t be able to put a card through the door saying no ones in. Got up this morning and at 9:01 got an email from DPD saying sorry your parcels delayed in transit, we will update you when your parcel moves. Doubt anything will happen now until Monday,. I have no complaint with Arc, their stuff is OK but I think their delivery partner is c**p, this is not the first time they have said next day delivery and pulled the delayed in transit trick on me, sorry Arc but DPD are letting you down.

          #624229
          Ketan Swali
          Participant
            @ketanswali79440

            Apologies Baz,

            In addition to Royal Mail, we only use Parcelforce and DPD. Earlier you mentioned that Parcelforce is crap, so we used DPD this time.

            At present we and a small percentage of our customers are finding delivery delays from all carriers. We are trying our best, using premium services. The diversion switching from 2nd to 1st class, or 1st class to courier, or switching from one courier to another has cost us 11% over and above what we would normally pay. This is not a moan or sob story. I am just explaining what we at ARC are doing to deal with the situation. We are getting goods out as quickly as we can. For Royal Mail, there will be strike dependent delays in transit – currently between 1 to 2 weeks for 1st class depending on U.K. destination, regardless of what you buy from all shippers who use Royal Mail.

            There is higher pressure on the carriage system at present due to execution of Black Friday deals, and strikes which are outside our control. Certain large corporates are switching from the cheapest e.g.EVRI to other carriers, and then from Parcelforce to carriers like DPD when Parcelforce is on strike. This has put an increased load on DPD… as in our case, and it is clear that they are all having difficulties coping. It’s a case of crap rolling downhill!….

            This afternoon as I write, just been advised… don’t use DPD for shipments to Stoke or Cardiff as their depots are well and truly backed up and will need senakot to relieve their constipation … Parcelforce on strike today….so we are removing such parcels from the system now, and will switch them over to Parcelforce on Monday!

            Yes, the result is that we are hearing about these problems every day, and we are switching between services as and when we hear about expected problems with a service or destination area. Had we participated in Black Friday deals, our problems would have been greater. smiley

            Ketan at ARC

            #624916
            Rod Renshaw
            Participant
              @rodrenshaw28584

              Not sure if this is quite on topic but it seemed like useful information.

              Yesterday I ordered something from Machine DRO, I selected DPD as recommended, and the parcel arrived this morning at about 11.00 am. Hertfordshire to Cheshire. Pretty fast footwork by both supplier and courier.

              So it's not necessarily too late to get something for Christmas whatever it says on the News!

              Rod

              #624922
              Ketan Swali
              Participant
                @ketanswali79440

                Lucky you Rod!

                Based on the delay calls our team are having to deal with, we are less optomistic… especially for orders sent out by Royal Mail.

                I hope this link for DPD Operations works, as it is showing delays in different parts of the country for their service:

                **LINK**

                Yesterday we tried to ship to an Oldham OL postcode, and the DPD booking system stopped us from continuing, requesting us to book on a different date as that destination has a back-log.

                Ketan at ARC

                #624925
                Ian McVickers
                Participant
                  @ianmcvickers56553

                  Ordered something from Stuart Models on November 30th and it hasnt arrived either. Thankfully they will send me a replacement. Deliveries from Amazon and deliveries via DPD are arriving next day without any issues here. My order from ebay posted 21st November still shows as being in Heathrow but on contacting Royal Mail this morning they are now advising to claim for it as its lost.

                   

                  Edited By Ian McVickers on 14/12/2022 12:54:29

                  #624926
                  Ramon Wilson
                  Participant
                    @ramonwilson3

                    Ordered a plastic kit just yesterday from Models for Sale. Expecting it to take a week or so due to the current circumstances – just come home to find Parcel Force about to leave the area. Order to delivery less than 24hrs so yes, Parcel Force were delivering in this area today for me smiley

                    Who's a happy bunny then

                    Tug

                    #624928
                    V8Eng
                    Participant
                      @v8eng

                      I received 2 parcels this morning, one by the Postie and one by Parcelforce both rang the doorbell and put them down outside as we have Covid.

                      Both had been dispatched yesterday in fact one of them had only been ordered online yesterday morning.

                       

                      Edited By V8Eng on 14/12/2022 13:41:10

                      #624932
                      Ches Green UK
                      Participant
                        @chesgreenuk

                        Ordered a couple of small end mills and two slitting saws from Arceurotrade around 5th Dec, received them on the 12th IIRC (but it could have been a day or two before that). That timing is OK by me, especially for December..

                        The package was delivered by Royal Mail 24, to Central Scotland.

                        I don't know if it has always been the case but recent small deliveries from Arc arrive in a neat rectangular stiff cardboard package around, say, 6" x 5" x 3/4" …. these always fit through the letter box so no need to stay in for a delivery.

                        Ches

                        Edited By Ches Green UK on 14/12/2022 15:12:34

                        Edited By Ches Green UK on 14/12/2022 15:30:51

                        #624933
                        Rod Renshaw
                        Participant
                          @rodrenshaw28584

                          Ketan

                          Yes, very lucky, still my lucky experience has encouraged me to order something from you as well, so I am hoping to be lucky twice.

                          I suppose you have a difficult balance to strike at the moment between offering goods for sale and managing expectations of timeous delivery.

                          Rod

                          #624934
                          Ketan Swali
                          Participant
                            @ketanswali79440

                            Ches: Glad you got your goods. Yes we have been experimenting with more cardboard packaging this year.

                            Rod: Thank you for your order. It is in the system for processing. Yes it is fun and games trying to strike a balance. Hoping to get it out tomorrow depending on who allows us to book through their booking system.

                            Ketan at ARC

                            #624935
                            HOWARDT
                            Participant
                              @howardt

                              Just had a parcel delivered by Post Office. Ordered Monday for next day delivery, according to tracking seems to have got hung up in Bristol main depot for most of yesterday before getting to my local office today. Not bad for a strike day.

                              #624948
                              Roderick Jenkins
                              Participant
                                @roderickjenkins93242

                                Perhaps EVRI is the answer wink

                                An item I was informed as despatched by the supplier yesterday turned up today.

                                Clearly Parcelforce have current issues but with the others it would be interesting to know the ratio of complaints to volume of deliveries.

                                Rod

                                #625066
                                JasonB
                                Moderator
                                  @jasonb

                                  A few Christmas goodies ordered from ARC maybe Monday or Tuesday arrived this afternoon, just have to wait a week or so until I'm allowed to play with them.

                                  Did not get the EVRI notice myself as someone ordered them having been sent my "wishlist" from ARC's website.

                                  #625193
                                  Rod Renshaw
                                  Participant
                                    @rodrenshaw28584

                                    Ketan

                                    Parcel arrived, safe and well, at lunchtime today, delivered by Parcelforce, so I have been twice lucky.

                                    Thanks for the service.

                                    Regards

                                    Rod

                                    #625196
                                    Ketan Swali
                                    Participant
                                      @ketanswali79440
                                      Posted by Rod Renshaw on 16/12/2022 18:36:26:

                                      Ketan

                                      Parcel arrived, safe and well, at lunchtime today, delivered by Parcelforce, so I have been twice lucky.

                                      Thanks for the service.

                                      Regards

                                      Rod

                                      Good to know – thank you. I will let the team know.

                                      Yesterday, DPD system refused to allow us to book parcel to your postcode. So we booked it on PF. Even though PF were on strike yesterday, our PF driver collected all the parcels which the DPD system refused to accept. So we are grateful for their service.

                                      Ketan at ARC

                                      #625219
                                      peak4
                                      Participant
                                        @peak4

                                        Just as an aside, I spotted this on one of our local Facebook groups; I've blanked the name in case they shouldn't really be posting it.

                                        Hello all just a quick DPD post, from tomorrow I will be getting as many parcels out to you as I can possibly do, if by a chance you have a delivery and not going to be in, please could you download the DPD app and choose the best option to yourself, I will do my very best for you all

                                        Merry Christmas from *****

                                        They have always been pretty conscientious around here.

                                        Bill

                                        #625518
                                        Baz
                                        Participant
                                          @baz89810

                                          OK so it’s not Parcel Farce this time, it’s Royal Snail. Brother in law posted us a Christmas card on 3rd December, from Herne Bay in Kent. It arrived this morning and close inspection of the franking shows that it went from Kent up to Yorkshire to be franked on the 7th December and since then who knows where it has been as it makes its way south to Hampshire. First delivery we have had from Royal Snail in a fortnight.

                                          #625597
                                          GordonH
                                          Participant
                                            @gordonh

                                            Ketan,

                                            PF notified me on Friday that they had collected my order from you and would deliver it betwen 13:00 and 14:00 on Monday. Delivery was dead on time.

                                            Gordon

                                            Spelling and punctuation correction.

                                            Edited By GordonH on 20/12/2022 23:18:46

                                            #625610
                                            Clive India
                                            Participant
                                              @cliveindia

                                              All good for me yeaterday.

                                              #625621
                                              Ketan Swali
                                              Participant
                                                @ketanswali79440

                                                It’s good to read that PF delivery services are getting back to normal in more areas.

                                                Thank you all for your feedback.

                                                Ketan at ARC

                                                #625635
                                                Ian McVickers
                                                Participant
                                                  @ianmcvickers56553

                                                  My missing delivery which should have arrived on 22nd November arrived this morning.

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