More Fantastic Service

More Fantastic Service

This topic has 4 replies, 4 voices, and was last updated 14 August 2018 at 18:47 by Mike Poole.

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13 August 2018 at 12:49 #26136
Brian H
Participant
@brianh50089
Advert

13 August 2018 at 12:49 #367079
Brian H
Participant
@brianh50089
I like to give praise where it's due, just as I will complain if the service is poor.

I ordered a die from The Tap & Die Company but soon after found the die I had been looking for, put away in the wrong drawer!

That convinced me that I needed a wooden box to store them in rather than the old tobacco tin that I had been using. I know that T&D sold them as I've dealt with them before so I 'phoned to cancel the die and order an empty box but could get no answer late in the afternoon so , more in hope, left a message.

I was very surprised to get an email from them confirming the cancellation and new order and the box arrived the day after, excellent service!

Brian
14 August 2018 at 16:36 #367350
Howard Lewis
Participant
@howardlewis46836
Have bought Tap and Die sets from both Tap and Die and from Tracy Tools, and been satisfied customer of both companies.

Once, at a Show, asked Tracy Tools about a replacement inner for a box that I had knocked onto the floor, so that it broke. "What is the box?"

Told them, "Give me your name and address, and we'll send you one" "How much?" "F O C" and they did!

Suppliers who support their product and their customers deserve praise, and get repeat orders!

Howard

Edited By Howard Lewis on 14/08/2018 16:37:28
14 August 2018 at 16:42 #367352
Absolute Beginner
Participant
@absolutebeginner
I must say….I have dealt with the Tap and Die company on a number of occasions and found them to be excellent!

Gary
14 August 2018 at 18:47 #367376
Mike Poole
Participant
@mikepoole82104
I visited Tap and Die and was made very welcome, I bought tap and die boxed sets and was invited to take as many of the plastic containers for taps and dies as I would like if I had a use for them. It would seem the taps and dies for the boxed sets are supplied separately packaged so the plastic cases become surplus.

Mike
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