Posted by duncan webster on 28/09/2019 22:25:07:
I've just received a pop up telling me that support for Windows 10 is coming to an end and I should restart my computer to get an update to a version of windows which will be supported. Anyone got an opinion on whether this is a good idea, or is the evil empire trying to scam me?
I did a major upgrade to Windows 10 last week on two machines without more than the usual multiple reboots and switching on of unwanted features. (Linux does upgrades far better!) One good thing, there's a new screen explaining Privacy issues, which is a considerable improvement on silently unlocking all the doors as Microsoft did before. I didn't get anything new I wanted but it boots faster, hurrah!
Microsoft's support regime has changed. Previously, buying a version – NT, XP, Vista, 7, 8 etc. – got 5 years 'Mainstream' support followed by 5 years of 'Extended' support. Mainstream support consists of help, feature upgrades, bug fixes, performance improvements and security patches. Extended is security patches only.
Windows 10 is different. There is no Windows 11 in the pipeline to replace it. Instead, Windows 10 is permanently 'Mainstream', which simplifies support considerably. Except there's a catch. To get support, customers must take all the important updates. If you don't update and then hit a problem, Microsoft won't fix it or have any responsibility.
Does updating matter? Probably. Most dangerous would be a security exploit like someone using a hole in Windows10 to hack into your bank account and empty it, or a blackmailer encrypting all your data and demanding money to release it. The other serious problem occurs when an application or hardware has to be upgraded or replaced and won't load or run on an out-of-date setup. Then you have to upgrade Windows 10, like it or not! The third problem is ignoring a large number of Windows upgrades causes them to queue up. Applying a stack of updates going back a few years is more likely to fail in difficult to unpick ways. Also, if the machine has to be given to a paid repairer, he won't waste time trying to debug an obsolete installation. You'll pay him to apply the upgrades. I suggest:
- Windows 10 should be kept up-to-date if the machine contains valuable data, is connected to the internet, runs modern applications, and would cause obvious pain if it failed beyond repair.
- At the other extreme, no need to fuss over a stand-alone workshop computer, perhaps happily running a CNC machine. How often do you ask for Support?
- Unfortunately, quite a lot of us are in the blurred middle, for example using computers for little more than non-critical browsing and email. Here keeping life simple may be the goal. This is the most difficult case to prescribe for because there are no clear rules. Everything depends on user perception of risks and values and we are all different. However, in this camp think carefully about your tolerance of pain when the computer goes wrong. If you expect or need to fix it, take upgrades. No need to mess with the reliable old friend if the plan is to calmly replace a broken machine with a new one. But don't forget plenty of wives have been seduced by reliable old friends!
I keep my Desktop machines up-to-date because I need current applications and good security. I'm less concerned about my collection of RaspberryPi and other secondary computers, but I find even these are worth updating occasionally, usually to get useful bug fixes or application upgrades.
In my professional life in IT, the really big trouble was caused by either brand-new systems or those out of support. In my experience rotting computer systems are horrible: constant problems, no parts, special contracts, no-one willing or skilled to work on them, unreliable, security risks galore, and incompatible. Amazing how much time and money was wasted on junk before replacements were authorised.
Dave