Digital Subscription renewal

[russellParticipant @russell]

I have just attempted to resubscribe to MEW digital. My last expired last month, but i was very reluctant to renew because my access was actually removed about the 2 Jan, and subscriptions.co.uk refused to answer any further emails after explaining that ‘my subscription expired with the Feb edition’ – even though that hadn’t been published at the time.

 

Anyway, since it appears that I just have to put up with their poor attitude to customer service if I want the excellent magazine, i decided to resubscribe. All appeared to go well, until this message:

Signup Complete

Sorry, there was a problem with your Referrer. Please contact Customer Services.

 

The link to customer services is actually to the ‘about’ page, on which i cant find a reference to customer services. So, I dont know whether all is well, or i somehow need to contact the mythical customer services to fix something.

 

(and then i need to hope that 12 months access means 12 months – in fact there will be no hope about it, i will pursue the matter vigorously if its even a day short of when i get granted access)

[russellParticipant @russell]

again…

[David Clark 13Participant @davidclark13]

Hi Russell

Email me direct.

Yes they cut subscriptions off a few days early and I complained about this.

They treated it as a paper subscription.

I think it is fixed now.

regards david

 

[Stephen BensonParticipant @stephenbenson75261]

ME4398 is still not available in the digital subscriptions over a week after it was issued!

[David Clark 13Participant @davidclark13]

Hi There

I have complained to the office.

They have said they will do it as soon as possible.

The person in charge of the digital editions is back from holiday tomorrow so I shall be talking to her.

regards david

 

[russellParticipant @russell]

well, i still dont know what problem my referrer had, but i do have access to the archive again…

regards

russell

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