Steve,
I am am a little confused now by your last post.
First, I still think that you should read the MEW beginners series on milling, written by Jason, starting in MEW 260/1 onwards. Jason also explains most of the points quite well in his last post here at 7.21 am today. The SX3.5DZP works in a similar way to the SX2.7 which Jason used to write the milling series articles. The SX3.5DZP has more torque along with some small bells and whistles.
As Jason said, SX3.5DZP is new to the seen. You probably wont find anything at present on You Tube. We are the first company in the world to test it out. Rest of the distributors around the world were sitting on the fence while I put it through tests.
After I was happy, we put it out into the market place, restricting sales to customers with whom we have good relations, and/or choosing who we sold the machines to. In case of failure, we needed their co-operation to work with us to analyse and solve the problems. The first batch had various problems on certain machines, which were fixed by us, with help from our customers and SIEG. In terms of profit, it was a write-off, but we were prepared for the hit. All of those machines are with their respective buyers, alive and well. One may still come back. The second batch was corrected, we had less issues than the first. The third batch, all went well, and we are sold out. At present, we have no idea for when the next batch will come.
We are aware that factory now has large orders for the SX3.5 in its various forms – D, Z, P, from other distributors around the world, especially from the U.S. – their biggest market. It is possible that Axminster will have it soon too – but difficult to say. For the three year warranty comfort, you may be better considering to buy it from them, if and when they have it. We only offer one year warranty.
You are welcome to visit us Monday to Friday 10am to 4pm, and Saturdays from 10am to 12.30pm. We have the machines on display. I am uncertain if we will be able to turn the SX3.5DZP on, as we may have robbed the inner to remove certain parts to fix some of the problems to which I refer above. We may be awaiting replacement parts or arrange a time to fix the model on display.
If you do decide to visit, do call and let us know when you intend to come. Ian, I or a member of our team will make ourselves available to see you. After you see the machine and talk to us, you may decide that the machine or ARC are not suitable for your needs, or, we may respectfully decline your interest in the machine, if we still feel that the machine is not suitable for you. We do have conversations with potential buyers pre-purchase to ascertain suitability, especially for this machine as it is a new addition. There are many occassions when we have directed potential buyers elsewhere. Because of the reasons mentioned above, I would like to make you aware that when we had these machines in stock, we have declined around five orders for the SX3.5DZP, and in most cases the potential buyers have understood, with one potential buyer complaining to SIEG. SIEG requested us to re-consider, but we politely refused.
We do not take back-orders. You can click on the 'notify me when back in stock' link on our website for this machine and put in your email address. Once the machine is back in stock, the system will automatically send you an email to say it is back in stock.
Yesterday, Roger Warren (WARCO) and I were discussing various issues. During our conversation I asked him if he had the machine you were considering in stock, and he said that he did. Like ourselves, they too have delivery issues for certain machines at present, on a larger scale than us as their range is extensive, but the machine you were considering is in stock in the U.K., and he will be happy to service your requirement.
Keeping what I have said above in mind, I hope you will agree that you will be better served for your machine requirement with WARCO, Chester, WABICO, as all three have models which already have a very longer history, rather than the SX3.5DZP which has just come to market.
As we have not met you and as we can only go by understanding the posts you have made so far on this forum; based on your limited experience of lathework and mill, combined with what I have said above for this machine, I would respectfully say that the probability of your considering this machine, or our selling you it, are both low. Either you or we as ARC may change our view if and when we talk face to face, which is also a possibility.
Ketan at ARC