Normally I only buy original lathe parts and accessories or make them myself.
Lately I have been contributing to the thread "EW Stringer lathe" and designed a new screw cutting quadrant in order to facilitate a slow speed ratio which the EW lathe lacked. For the gear train I proposed that Myford gears be used if the lathe was not already fitted with the screw cutting attachment.
Looking on fleabay I discovered that one of the prominent suppliers had listed Myford gear stud assemblies at the low buy now price of £5.99 each. The blurb said that these items were so cheap that it was a waste of time making them yourself.
I tried to buy three of these items but the screen just came up with the message that my bid could not be accepted!
I phoned the supplier only to be told that I would have to visit their website to buy the items. I paid with a debit card and the three stud assemblies arrived the next day and on visual inspection seemed OK except that two of the keyed barrels which the Myford gears are fitted to did not have the keys fitted.
I modified the studs to fit the new EW quadrant and then started to assemble the gear train with the quadrant fitted to the lathe, to my horror when slipping the gears on to the barrels the gears wobbled on the diameters!
Upon measuring these barrel diameters, one was minus 24 thou and the other two were minus 12 thou. I phoned the supplier and he said that nobody else had complained ( normal response upon complaining ) and that I should send the items back ( send back the proof ).
I did so and his response was that his engineer, that came in once a week on Monday morning, had checked the items and had declared them fit for use! I was offered a refund or my bits returned.
I asked if I could speak to the engineer and was told to phone back on the following Monday.
The engineer was guarded in his response but promised to sort out the problem and send the correctly sized parts back to me.
I`ve cut a long story short and upon finally receiving the parts, they had sent me four instead of three, I discovered that three are 4 thou oversized and one is 1/4 of a thou oversized.
I`m sure that I`m not the only one that has had this problem with suppliers, the irritating thing for me was that the supplier tried to pull the wool over my eyes and it took about three weeks to get the parts which were still not correct.
Please let us know of other purchases that were not as they should be and the response of the supplier. Are these suppliers taking us for granted?
Alan