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  • #105768
    alan smith 6
    Participant
      @alansmith6

      Normally I only buy original lathe parts and accessories or make them myself.

      Lately I have been contributing to the thread "EW Stringer lathe" and designed a new screw cutting quadrant in order to facilitate a slow speed ratio which the EW lathe lacked. For the gear train I proposed that Myford gears be used if the lathe was not already fitted with the screw cutting attachment.

      Looking on fleabay I discovered that one of the prominent suppliers had listed Myford gear stud assemblies at the low buy now price of £5.99 each. The blurb said that these items were so cheap that it was a waste of time making them yourself.

      I tried to buy three of these items but the screen just came up with the message that my bid could not be accepted!

      I phoned the supplier only to be told that I would have to visit their website to buy the items. I paid with a debit card and the three stud assemblies arrived the next day and on visual inspection seemed OK except that two of the keyed barrels which the Myford gears are fitted to did not have the keys fitted.

      I modified the studs to fit the new EW quadrant and then started to assemble the gear train with the quadrant fitted to the lathe, to my horror when slipping the gears on to the barrels the gears wobbled on the diameters!

      Upon measuring these barrel diameters, one was minus 24 thou and the other two were minus 12 thou. I phoned the supplier and he said that nobody else had complained ( normal response upon complaining ) and that I should send the items back ( send back the proof ).

      I did so and his response was that his engineer, that came in once a week on Monday morning, had checked the items and had declared them fit for use! I was offered a refund or my bits returned.

      I asked if I could speak to the engineer and was told to phone back on the following Monday.

      The engineer was guarded in his response but promised to sort out the problem and send the correctly sized parts back to me.

      I`ve cut a long story short and upon finally receiving the parts, they had sent me four instead of three, I discovered that three are 4 thou oversized and one is 1/4 of a thou oversized.

      I`m sure that I`m not the only one that has had this problem with suppliers, the irritating thing for me was that the supplier tried to pull the wool over my eyes and it took about three weeks to get the parts which were still not correct.

      Please let us know of other purchases that were not as they should be and the response of the supplier. Are these suppliers taking us for granted?

      Alan

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      #12050
      alan smith 6
      Participant
        @alansmith6

        Supplier selling items not fit for purpose.

        #105769
        John Stevenson 1
        Participant
          @johnstevenson1

          You state Myford and not Myford compatable in your post so I'm wondering where the Chinese bit comes in ?

          Myford is Myford and made in the UK or was and RDG who took Myford over, have stated that replacemnt will be made in the UK.

          Most of the compatable crap seems to be made in India.

          #105771
          alan smith 6
          Participant
            @alansmith6

            John,

            Sorry about the confusion! The Chinese made part was Myford compatible although the advert did not actually say this, I learned the Chinese connection from the supplier during my telephone conversation with him.

            Alan

            #105838
            Lambton
            Participant
              @lambton

              RDG now own the Myford name and logo etc. are quite entitled to claim anything they now supply as being genuine Myford regardless of where it is made. I was a bit disappointed by the "Myford" stand at the Midlands ME Exhibition as quite a lot of the items appear to be normal RDG ones badged as Myford. They may be perfectly OK but it is difficult to know exactly what you are buying "real" Myford or new Myford.

              One dealer in secondhand Myford parts now describes his genuine Myford items as being of Nottingham origin. Obviously he is also worried about what now constitutes a reliable Myford part.

              I suggest that all purchasers of sub standard machine parts of accessories from any supplier should not attempt to put them right but should return them for replacement or a refund. This is the only way to encourage suppliers to improve the quality of the items they supply usually of far eastern origin.

              #105861
              alan smith 6
              Participant
                @alansmith6

                I`ve had problems with both of the suppliers that you mentioned.

                Alan

                #106122
                Lambton
                Participant
                  @lambton

                  Further to my earlier post I have been pondering the subject of obtaining good quality Myford spares in the future. RDG must have some original items left from the purchase of the entire Myford business, Home & Workshop Machinery keep alerting us that their stock is running out fast. Once these sources of new parts are exhausted I assume the only sources of genuine spares will be secondhand items and perhaps a little "new old stock" from dealers and private individuals.

                  RDG have indicated in the past that they will supply Myford spares in the future without giving any detailed information about quality standards how such items will be sourced.

                  Unfortunately, for some years, they and other suppliers have provided pattern items form the Far East that are not up to the standard of Genuine Myford parts often just inferior look a-likes probably not made to a proper drawing with suitable tolerances and specifications identified. I am sure the quality control on the supplied parts is minimal judging by my own experiences. To be fair the prices asked were a lot lower than those for genuine Myford items catering for the lower end of the market – but you only get what you pay for. In the past I have bought some of these pattern parts from several suppliers and always found them of poor quality after which I resolved to only buy genuine Myford parts which were always a perfect fit and of excellent general quality. This previous low cost – lower quality policy makes me worry about what standards will be applied to future RDG/Myford spares.

                  My question is how are Myford owners going to get satisfactory spare parts once the present stocks of "Nottingham" Myford parts are exhausted?

                  #106133
                  Terryd
                  Participant
                    @terryd72465

                    Hi Alan,

                    Under the Distance Selling Regulations you have the right to return items ordered by mail order or online within 7 days . You do not have to gvie a reason nor do the items have to be faulty. The items can be opened for inspection (despite some suppliers stating otherwise) and you can claim back any postage charges that were made to send the item to you (if they say otherwise refer them to the document below), but you have to pay the return charges.

                    If a supplier plays up refer him politely to the 'Guide for businesses on distance selling' published by the OFT.

                    Best regards

                    Terry

                    Edited By Terryd on 13/12/2012 11:31:03

                    #106135
                    HomeUse
                    Participant
                      @homeuse

                      Hi

                      Am I getting confused !! – I buy my Myford spares from "Myford" link **LINK**

                      At the top of the page they state "Please note only Genuine Myford Products will be sold on this site, No copies or reproductions". I have had no problems with any of the parts that they have supplied and both the product and the packaging indicated "Myford England"

                      #106137
                      alan smith 6
                      Participant
                        @alansmith6

                        Terry,

                        Thank you for your helpful advice.

                        These suppliers do not fully check the parts that arrive from China and just send them out and let the purchaser do the checking. Just look at the situation from their point of view, they buy in the parts for tuppence and when customers complain, rather than send the parts back to China, they depend on the customer to take the easy way out and put the parts right themselves.

                        Those of you who complain and send the parts back will be offered a refund and the parts that were returned will be sent out to someone else ad finitum! If you complain too much the supplier will ban you from their site, which has happened to me.

                        The proprieters of the suppliers are not necessarily "nice guys" and as I`ve found, can be hard nosed and unpleasant.

                        I agree with Lambton, Always send items back if not suitable for purpose, or better still do not buy from these tricky people.

                        A question to Dave: Would it be in order to name and shame these culprits even if they are one of the ME partners.

                        Alan

                        #106139
                        Lambton
                        Participant
                          @lambton

                          "Am I getting confused !! – I buy my Myford spares from "Myford" link **LINK**"

                          I am not surprised that HomeUse is confused he is probably not the only one.

                          When Myford (Nottingham) went out of business RDG bought the whole lot lock stock and barrel. This included all stock of parts, the Myford name and logo etc. The Myford site in the link is NOT the original Myford Company but is RDG operating a new company called Myford. As the owners of the name etc they are of course quite entitled to do this and I have purchased several genuine Myford parts from this new company with every satisfaction. This blissful situation will no doubt continue as long as the stock of genuine Myford parts last.

                          My point is what will happen when this stock of genuine parts is exhausted?

                          #106140
                          Ady1
                          Participant
                            @ady1

                            My point is what will happen when this stock of genuine parts is exhausted?

                            —-

                            The parts will be made by Chingford?

                            #106175
                            HomeUse
                            Participant
                              @homeuse

                              Ady1 – Have you insider information that "Myford" parts will be made by Chingford Uk or Chingford ""Where""

                              #106184
                              alan smith 6
                              Participant
                                @alansmith6

                                Lambton & Andy1,

                                Once the existing stock of new Myford parts has run out, then pattern parts will appear on the scene.

                                If the supplier has any intelligence he will source his parts from reliable UK manufacturers using the original drawings, the correct materials and heat treatment. Then they can justify charging a little more and hopefully take less profit.

                                The reality is probably that these hard nosed yorkshire types will continue as before, selling goods unfit for purpose and treating their customers with contempt in order to maximise profits.

                                There will be an opportunity for an entrepreneur skilled engineer to manufacture items that are Myford compatible and of the same quality as the originals.

                                I think that modellers are, on the whole, solitary folk that enjoy their own company in the seclusion of their workshops. They probably consider complaining as something that other less engaged people do.

                                The only way to counter the Cavalier behaviour of these cowboy suppliers is to name and shame in order to make modellers aware that these shoddy practices exist within the scope of our hobby.

                                Nothing will motivate these cowboys more than loss of revenue!

                                If anyone reading this thread has had a bad experience buying from these cowboys, then please let us know, remember there is solidarity in numbers.

                                If we buy parts from suppliers that are not fit for purpose, the only redress is to send the item back for a refund at our own cost, thus costing us time and money. A serious supplier will do quality control checks on bought in items so that customers will be satisfied and won`t need to return the items.

                                There is no need to explain the situation, all that is required is that we score each supplier using a rating from very satisfied to very unsatisfied.

                                To give an example in my case:

                                RDG Tools- Unsatisfied.

                                Myford LTD- Very unsatisfied.

                                Alan

                                #106185
                                Grizzly bear
                                Participant
                                  @grizzlybear

                                  Hi Alan S 6, Well said.

                                  Regards, Bear..

                                  #106187
                                  John Stevenson 1
                                  Participant
                                    @johnstevenson1

                                    [quote] Once the existing stock of new Myford parts has run out, then pattern parts will appear on the scene. [/quote ]

                                    You know this for a fact ??

                                    In which case Alan don't buy Chinese or Indian parts.

                                    INSIST on only buying Elglish machines and genuine parts.

                                    BEFORE basing everything on "Fit for purpose" make sure you are not shopping using the "Fit for purse " adage first.

                                    #106191
                                    Doddy
                                    Participant
                                      @doddy

                                      I'm from Yorkshire and I take exception to your comment "hard nosed yorkshire types"

                                      I hope you don't take that view if you ever meet me !

                                      I don't have any connection to RDG other than a happy customer

                                      #106192
                                      1
                                      Participant
                                        @1

                                        I don't have a Myford, for one thing I enjoy my hobby on a limited budget and at the time I bought my chinese lathe couldn't see that a Myford would be 10 times better to justify the price being 10 times as much as what I paid.

                                        I cannot comment on the standard of the Myford spares that RDG sells but I do know that in this world you generally get what you pay for and the prices that RDG and other similar retailers charge for their offerings allow me to continue to enjoy model engineering. It's true I have had faulty goods from RDG but I have found that their response to my complaints has been first class . Let us not condemn a business for seeking to make a profit, they are not in it for fun after all. It's a sad day when any company has to shut it's doors but what do we think would have been the outcome if RDG had not bought Myford? It is unlikely that a kind hearted philanthropist would have bought it and proceeded to carry on as before making a loss but keeping Myford owners happy. If you don't like dealing with RDG then go elsewhere, as you say ultimately the only power we have is the power to walk away.

                                        Of course, you could always set up a business making "Compatible" spares in the UK to the standard you would like.

                                        #106197
                                        Anonymous
                                          Posted by John Stevenson on 13/12/2012 20:49:52:

                                          …….. make sure you are not shopping using the "Fit for purse " adage first.

                                          Excellent phrase, made me smile anyway. smiley

                                          I've never bought anything from the 'new' Myford as I don't have a Myford lathe, but I have occasionally bought from RDG. I have always been satisfied with the items.

                                          Regards,

                                          Andrew

                                          #106199
                                          John Stevenson 1
                                          Participant
                                            @johnstevenson1

                                            I regret the demise of the Reliant Robin, at least when this vehicle was current you could spot the tight arsed bastards at 500 paces.

                                             

                                            Moleskin trousers, check shirt and the inevitable purse. The type that has the lip round the top flap so they can slide the money out into the flap and count it very carefully, 4 times, squint at the label that clearly says 50p for 10.

                                             

                                            Then counts money again and asks " How much for one ? "

                                             

                                            But the most amazing thing is they used to rattle round the country side in one of these Tamworth Sillies and then have the gall to quote "Fit for Purpose "

                                             

                                            I was heart broken when the proposed act failed in Parliament to make shooting these perfectly legal  in the closed season.

                                             

                                            "Pull " Good shot Sir, another Plastic Pig.

                                            Edited By John Stevenson on 13/12/2012 23:57:03

                                            #106204
                                            John Stevenson 1
                                            Participant
                                              @johnstevenson1
                                              Posted by alan smith 6 on 14/12/2012 01:19:51:

                                              John, I notice that you have no photos of a plastic pig, in fact a lot of postings and no photos at all, could it be that you are a thread butterfly with an anarchistic bent?

                                              Alan

                                               

                                              .

                                               

                                              Alan,

                                              Why the fixation with photo's ? is it to proove something ?

                                               

                                              We run our own servers where both public and restricted files are held. Currently I have 1,131 files on public access.

                                               

                                              Most are shots of jobs being done or setups.

                                               

                                              http://www.stevenson-engineers.co.uk/files/index.php

                                               

                                              John S.

                                              Edited By John Stevenson on 14/12/2012 09:02:35

                                              #106206
                                              Lambton
                                              Participant
                                                @lambton

                                                "Frankly, my opinion of the Myford lathe is that it is overpriced and overated!"

                                                Agreed. I have a Myford super 7 which has some quirky features and limitations (e.g.spindle bore) but it is a quality product that, until they went bust ,was supported by the makers who offered a wide range of spares and high qualty accessories. Being brought up at work with Colchester lathes I recognise the shortcomings of the Myford which after all is only a development of a 1947 machine aimed mainly at the amateur and educational market.

                                                RDG has supplied a wide range of tools and accessories for the model engineering market for some years catering for the entry level or bottom end of the market. They are only responding to the demand from model engineers for affordable products that may not be of top quality. Similarly Lada cars were not of very good quality but had a loyal following of customers who could not afford anything better.

                                                Now that they own the rights to the Myford name etc. it can be argued that RDG have a moral obligation to supply goods, sold under the Myford name, to be the same quality as "Nottingham Myford". At the Midland Model Engineer Exhibition some of the good on offer at the Myford stand were obviously genuine products but others were apparently Myford badged RDG products – most probably of Far Eastern origin with packing labelled Myford England. As I have said previously now RDG own the Myford name they are not doing anything illegal by calling any of their products Myford. We just need to be clear as to what we are buying.

                                                There is nothing wrong with Chinese made engineering products per se when the importer exercises proper control over the specification, quality and manufacture of the items. This works if your are Sony, Panasonic, Toyota etc. but fails if you are a small UK importer with customers wanting the lowest price possible. To their great credit Arc Eurotrade recognise this by openly offering "as received " machines or at a higher price ones that they have cleaned, inspected and adjusted in the UK to their satisfaction. All other suppliers appear to send everything out "as received" and deal with any quality issues only when the purchaser complains.

                                                The main reason that British manufactured model engineering products have vanished is our collective desire to only pay low prices with the demise of Myford being a good example.

                                                There is an old saying "the quality is remembered long after the price is forgotten"

                                                #106207
                                                KWIL
                                                Participant
                                                  @kwil

                                                  Give them a chance, the owners of RDG did not have to buy old Myford, they have invested good money with the aim of restoring the supply of a British Icon. The sons continue to run RDG and the father runs Myford Ltd. From my conversations with new Myford they have every intention of making us proud of their venture, using UK sources of manufacture.

                                                  You will have every chance and no doubt the usual suspects will rise to the cause, if these aims are not met, in the meantime stick to your model engineering instead of mouthing off about things some of you know little about.

                                                  I for one appreciate John S' down to earth approach, long may it conntinue.

                                                  #106209
                                                  HomeUse
                                                  Participant
                                                    @homeuse

                                                    WELL SAID KWIL

                                                    #106210
                                                    David Clark 13
                                                    Participant
                                                      @davidclark13

                                                      Hi Lambton

                                                      The Myford lathe is not overpriced or over rated for the simple reason it is not available for sale.

                                                      Yes, RDG/Myford do not sell new Myfords.

                                                      You are entitled to your opinion but be please get the facts right.

                                                      When RDG reintroduce the Myford lathe I am sure we will soon learn if the quality is up to scratch.

                                                      I personally think the Myford lathe is great, it does what it is meant to which is to be a versatile multi-purpose lathe. It is very accurate, depending on the operator, easy to use, and is made to a high quality. I did buy it to write articles for Model Engineer little knowing I would be editing it.

                                                      If I was using a lathe in industry, I would get an industrial lathe (with a milling machine to complement it) but in a hobby environment the Myford will do everything I need.

                                                      Even genuine Myford lathes have their problems, I tightened up the tumbler gear stud the other day, just a light nip, and a while later the end just dropped off. It appears that the screw thread, possibly about 3/16 inch Whitworth or BSF, which had an oil hole through the centre was to weak for the job.

                                                      regards David

                                                      Edited By David Clark 1 on 14/12/2012 09:40:40

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