Accolade

[Bill DawesParticipant @billdawes]

Accolade.

Ordered a tap and die off Tracy Tools at 15.36 Thursday 2nd, delivered this morning Friday 3rd at 10.45.

Better than Amazon, well done Tracy tools.

Bill D.

[renardiere7Participant @renardiere7]

And, presumably, the Post Office.

[DalboyParticipant @dalboy]

I had a problem with my order from them, one item missing phoned immediately parcel arrived spoke to someone there and within 2 days the part was on my doormat. Great customer service, this is what makes a company great to deal with.

[Howard LewisParticipant @howardlewis46836]

Tracy Rools have always provided great service.

After a Tap and Die set fell off a shelf and broke the thin plastic interior, when asked to supply a replacement; Tracy promptly did F O C

What more can one ask!

Hence from time to time, many years after, I am a customer.

Howard

[Bill PhinnParticipant @billphinn90025]

A source of concern is that their stock of certain things is getting depleted and not being replaced. Does this say anything about whether they will still be around in a few years’ time?

[Philip RoweParticipant @philiprowe13116]

I first visited Tracy tools when they had a shop in Kingston, late 70’s l think. Later they moved to Isleworth but l don’t recall them being there for long before they moved to Dartmouth where I always managed to get in a visit during the annual holidays. The other half never did work out why we always went to the same area each year!

I always found the service that they provided was second to none at very reasonable prices, nowadays I don’t travel to that part of the world but the postal service now provides for my needs.

Phil

[noel shelleyParticipant @noelshelley55608]

Add my name to those who have had great service from Tracy Tools for many years.  Thank you.  Noel.

[Nigel Graham 2Participant @nigelgraham2]

Yes – they are my first choice too though I can buy at least the more common sizes of bog-standard M-series taps and dies locally.

 

Bill –

More likely the reduction is simply that the tools themselves are no longer made. I don’t think Tracy Tools make any, but I could be wrong on that.

[Author]

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