Theres usually a large gap from top of read head to the 45 degree angle glass.
End caps off and slide out the glass and clean, dont force it.
Never had any problem on lathe in 8 years on X, Z01 and Z02 for tail stock, there again its done right. Vertical scale on mill proves unreliable about every 8 months, i get a grey residue spread over the glass. Vibration will set it off as well into a continual count up but never have cleaned X and Y in 12 years.
X axis is length of the bed, cross slide is Z or Z10 on a lathe, Y on a mill.
If it is Z axis theres serious potential problems with the quick and easy wham bam install at the expense of usability – lost at least 2" there. Also quite possible heavier debris has been forced through the seal and or tail stock knocking read head.
While i think of it have you got full travel? Looks very close at extremes of the seal, will feel slightly spongy then solid.