Posted by jimmy b on 17/04/2018 11:36:52:
… The wait will soon be forgotten!
Jim
+1 to that! I had a short delay with one of my two big orders. It seemed important at the time. Today I can't remember how long the delay actually was! (Two or three weeks)
The early part of my career was spent computerising Stock Management and Stock Control. I started with simple ideas about how to do the job, imagining for example, that stuff was neatly lined up and a chap had all the details in his head. This is how it might be done by a small operation. Not so in a bigger outfit. As soon as the stock range expands, a team does the work, and the office is separated from the warehouse, it gets tricky to trace exactly what's going on. So, you ring a man in the office, who looks at his computer, and sees your order has some bits missing. He may have only a rough idea when the shortfall will be met. There may be a shipment in the warehouse awaiting inspection; or the shipment is in a container on the dockside in Hull, or on a ship off the Cape of Good Hope. When the shipment is opened, items (like stands) might need to be painted and paint takes time to dry. Mistakes, sickness and accidents intrude: at the very moment you are told it's on it's way, someone might be nicking the lorry!
The effect of small problems is people get a range of delivery experiences. If everything is in stock and nothing goes wrong delivery takes about a week. If your order hits a bank holiday, or you ask for a low-stock item, or a new employee breaks the forklift, drops your lathe and gets sacked, it might take a bit longer.
It's Warco's job to meet your order without worrying you with gory details. They aren't fly-by-night and they have a reputation worth protecting. It's quite likely for the reasons above and many others that delivery dates wobble. You're not buying an off-the-shelf commodity. Things occasionally go wrong; if they do I'd expect Warco to be up-front and honest. I've had no problem getting sense out of them. I hope they treat you decently too. (Hint: don't start the conversation with a rant!) It's unlikely that they've made off with your cash.
For what it's worth the worst delay I've ever experienced at home was 3 months. This was furniture upholstered to order; with hindsight it would have been a lot quicker to buy a bog-standard suite.
Dave