I feel I need to step in and offer my own observations.
I needed a machine moved at short notice two weeks ago. Steve (Landilift) initially couldn't do it because he was booked up. He got a cancellation, called me, moved the machine next day then went on holiday on the next. Worth pointing out that I wasn't there when he delivered but my wife found him charming and immensely helpful. He moved a sizeable lathe into my garage and placed it exactly as requested. Thank god he didn't tell her the price I'd paid . . .
In fairness he did not respond to emails but was great by phone and WhatsApp.
I suspect any inability to contact him is simply because he is away.
Andrew