Hermes Parcels

[Frances IoMParticipant @francesiom58905]

it means that they don’t need to employ humans merely a barcode reader which if it is given a bad barcode will divert the parcel to the incorrect destination where it is likely to remain forgotten until some human sees the problem as according to the computer it has arrived correctly

[SamsarandaParticipant @samsaranda]

Hermes in the past was very poor in this area, East Sussex, I had complained about them on this site but recently there has been a marked improvement. Received a parcel recently that was damaged externally, the operative delivering it wanted me to open it and check for damage before he left, fortunately the contents were intact. I am currently awaiting two items from China, the sender has confirmed that they have arrived in UK and are probably with customs awaiting collection and delivery by the UK carrier, at this time I don’t know who the carrier is so trying to track it down is not possible. Then again even if I knew the carrier, being able to communicate with them will be nigh on impossible, they don’t talk with customers only the senders. A lot of us have had to rely on internet delivery since the virus crisis and the system seems to have at times been overloaded making delivery times much longer.
Dave W

[robjon44Participant @robjon44]

Hi all, my limited experience (thankfully) of Hermes came about when I purchased a Pratt Burnerd 6" 2 jaw chuck from a woodworker who had acquired it in a job lot of gear relevant to his craft, he sent it via Mr Hermes & when it turned up here the driver threw it up my concrete drive resulting in serious damage to the rather elaborate custom box that the woodworking gentleman had fitted around it, even I was amazed by the length of the woodscrews securing it in place so fortunately no damage was done, more by luck than good judgement I fear, as I was in at the time, I then checked the operation of the doorbell which turned out to be loud enough to wake the dead, seeking an explanation I rang Hermes & was basically told that "you just can't get the staff", I have never used them again in all the years since!

However & at the risk of incurring a jinx, in my own selling of tools & equipment online I use Collect Plus & in a good number of years they have not dropped the ball once, if it suits you can print off their address/ bar code label online & coincidentally their nearest drop off point is within walking distance of my home, (other walking distances are available) result.

BobH.

[Nick Clarke 3Participant @nickclarke3]

While reading this had to go to the door for a parcel to be delivered.

Parcel OK

Contents OK

Both 'fragile' stickers torn, half of one missing !!

[Brian HParticipant @brianh50089]

I've been trying to contact Hermes but the 'phone number given on their website returns a message that the number has changed!

Tried dialling the new number and all I get is a whining noise.

Will keep trying but couldn't find an email address.

Brian

[Mike ClarkeParticipant @mikeclarke87958]

I avoid using Hermes like the plague – no end of problems. For piece of mind, pretty much guaranteed next day deliver and reliable tracking I tend to use DHL, UPS, TNT etc via one of the many resellers. Saving a couple of quid just isn't worth it unless the item is of very low value and easily replaced. I had a parcel (20kg and not small enough to slip down a gap!) go missing with Hermes after being scanned into their depot!

Must be quite a tough job being a delivery person. My niece ordered some £6 wellies for the little one and when the box came it contained a brand new iPhone. She called the carrier who sent her a lovely note and flowers – when the delivery guy came back to collect a couple of days later he was very grateful as they were trying to pin the blame on him and were going to charge him for the loss! Luckily for him the box he retrieved from my niece proved it was incorrect labelling. Can't say I'd like to work under such conditions, but that's how things are going I guess.

[HollowpointParticipant @hollowpoint]

Having been an online seller for over 15 years I've had plenty of experience with most of the parcel delivery companies.

I can tell you Hermes is way down the list in terms of service. I used to use them a lot but after I started monitoring their performance I dropped them like a hot rock. I found more than 1 in 50 parcels was being lost or damaged! That might not sound alot but compare that to Royal Mail which is more like 1 in 1000 and you get the idea.

If you want my advice. Stick with Royal Mail for small lightweight parcels and UPS for bigger stuff. Interestingly I have never had a single lost or damaged item with UPS. Quite amazing really.

[jimmy bParticipant @jimmyb]

I have nothing but praise for Hermes, never had a any problems.

Jim

[martin perman 1Participant @martinperman1]

I received two clocks via Hermes recently, both with large glass parts, all fragile stickers intact and all in good working order inside and out, I will say that suppliers packed them very well.

Martin P

Edited By martin perman on 10/06/2020 19:17:50

[Andy StopfordParticipant @andystopford50521]

My opinion, both from doing the Xmas postie thing, and 20 years' experience in the removal business, is that if you need to write "Fragile" on a box, you haven't packed it properly.

(OK, if I'm doing a packing job, I do write "Fragile" on glassware etc., but mainly because the customer likes to see it)

[Roger WhiteleyParticipant @rogerwhiteley62172]

Hermes stuff is delivered by a sub-contractor up here – like all of Hermes – it is VERY hit and miss, depending upon who the driver is. DPD UPS DHL etc is a different subcontractor – they lost a parcel in transit in less than 20 miles, which turned up months later returned to sender, but the guy delivering is excellent. I've also heard horror stories of Yodel which comes in the same blue van as UPS / DPD – it ALWAYS takes at least a day longer than they say.

But nothing beats the Post Office, none of this 'you live north of Watford Gap so its £20 extra' nonsense. Our posties are amazing, and are keeping the place going in difficult times delivering papers, prescriptions and groceries to people who cannot or are unable to get down to the local office / shop. They are unfailingly brilliant. One parcel left here on a Thursday and was in Canada by Tuesday.

[Michael GilliganParticipant @michaelgilligan61133]

Posted by Brian H on 10/06/2020 11:53:30:

I've been trying to contact Hermes but the 'phone number given on their website returns a message that the number has changed!

Tried dialling the new number and all I get is a whining noise.

Will keep trying but couldn't find an email address.

Brian

.

Brian

It’s worth looking at this page: **LINK**

https://new.myhermes.co.uk/contact-hermes.html

and, if you’ve got the stamina, try using ‘Holly’

This seems to be the only line of communication that they have active.

I did manage to send an eMail to myhermessupport@hermes-europe.co.uk

and they [probably an automated system] raised an incident number … but I received no actual help.

MichaelG.

[Graham StoppaniParticipant @grahamstoppani46499]

If you send goods by Hermes you probably don't want to watch this investigation by Joe Lycett on Chanel 4 a few weeks back…

YouTubeVideo

[Brian HParticipant @brianh50089]

Thanks for the info Michael but I've been there and done that. 'Holly' is next to useless because 'she' gives up after a while and just keeps asking if you have another question.

I'll try the email address that you give and I did find another, for one of the executives,

Martijn.deLange@hermes-europe.co.uk

No reply as yet but one lives in hope.

And the tap has still not surfaced.

Brian

[EmgeeParticipant @emgee]

I don't know the size of Hermes in the UK but they are very big in Germany, a huge warehouse beside the autobahn is always packed with trucks picking up/dropping off packages.

I have used Hermes in past times but gone over to Royal Mail for most of my packages now, just because of the service issue.

Emgee

Try here for some help.

https://www.hermesworld.com/int/our-services/distribution/parcel-shipment/united-kingdom/

Edited By Emgee on 10/06/2020 22:47:45

[V8EngParticipant @v8eng]

Must admit that I am giving most suppliers and couriers plenty of slack during the current pandemic, they have loads of extra work.

Hermes have delivered three parcels to me ok and I tracked the deliveries at the hermesworld.com website.

[Nigel Graham 2Participant @nigelgraham2]

Hmmm. Timely for me, having just negotiated a sale that requires 3 parcels each of moderate dimensions but weighing nearly 10kg.

I thought I would start looking at prices.

Royal Mail / Parcel Force: easy – just look up the tables.

Hermes? They assume asking the price is booking the service, and want to know all the details when you all need at the start is the fee for a parcel of X by Y by Z cms (obviously not engineers) and so-many kg, of contents of stated value and not in a remarkably long exclusions list. It looks too as if you need use their convoluted process for each box, not treat it as one consignment of 3 boxes.

I am almost tempted to verify just what long-distance driving we are allowed to do now (about 200 miles each way)…

I think I will plump for Royal Mail.

[Mike ClarkeParticipant @mikeclarke87958]

Use a UPS/DHL reseller such as Parcel2Go etc. You get an amazing deal on multiple boxes to the same address.

[Brian HParticipant @brianh50089]

Posted by Emgee on 10/06/2020 22:41:43:

Try here for some help.

**LINK**

Edited By Emgee on 10/06/2020 22:47:45

Many thanks Emgee, I've sent an email and will try to 'phone later.

The odd thing is that the tracking stops just after the item was collected..

Brian

[Clive FosterParticipant @clivefoster55965]

+1 for what Mike says about a reseller.

I've used Parcel2Go in the past with every satisfaction but, for some unspecified reason, Interparcel is now my first port of call. I suspect Interparcel gave me a better deal once on an odd size. Prices generally are now too close to call between resellers so I no longer bother to comparison shop on anything in the ordinary size range.

I'd be unsurprised if Hermes et al drop the direct contact web sites for general customers and go re-seller only. Customer facing set-ups are a lot of work.

Royal Mail for the small stuff.

Clive

[Michael GilliganParticipant @michaelgilligan61133]

Posted by Mike Clarke on 11/06/2020 06:07:43:

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Use a UPS/DHL reseller such as Parcel2Go etc. […]

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The last parcel that I received from someone who used Parcel2Go was delivered by Hermes

MichaelG.

[Brian HParticipant @brianh50089]

Just tried the 'phone number given by Emgee above and it just clicks off and hums when it connects.

Brian

[Ketan SwaliParticipant @ketanswali79440]

Nigel G2…

It comes down to what the particular courier delivery service is like at the receiving end of the parcel, how busy they are, how many permanent regular drivers they have to deliver the goods, and how well they know their routes.

Brian H…

Try to relax….(I know it is easier said then done)… in our experience, in most cases when parcels go walk about due to CV19, they reappear and get delivered within around 14 days of dispatch. This is regardless of which courier you use. Obviously, you will hear the most noise – re problems – for the cheapest couriers which will have the highest demands for their service, which in turn into the biggest load onto their systems.

Start worrying or having a discussion with courier/supplier/local depot after 14 days. This only applies to U.K. sender and receiver.

Ketan at ARC

[duncan webster 1Participant @duncanwebster1]

The only parcel I've ever had go missing was sent via Royal Mail. They did cough up compensation easily. No problems with Hermes

Edited By duncan webster on 11/06/2020 11:14:49

[Mike ClarkeParticipant @mikeclarke87958]

Posted by Michael Gilligan on 11/06/2020 09:50:55:

Posted by Mike Clarke on 11/06/2020 06:07:43:

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Use a UPS/DHL reseller such as Parcel2Go etc. […]

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The last parcel that I received from someone who used Parcel2Go was delivered by Hermes

MichaelG.

Yes,,, Michael,,,, they offer services from many companies. Thanks for letting me know in your typically smug fashion.

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